Basset Parizot

Confident of calling on the manufacturer AKTEOS and their partner company Basset-Parizot from Parey Le Monial, we had a very high temperature (80 ° C) reversible ARKTEOS Air / Water heat pump installed "AJP @ C 200W" in July 2016. Our basic idea is to ensure comfortable heat and hot water in our accommodation and to dispense with wood heating for our "old" days. A significant amount committed to this project which was close to our hearts. The first failures occurred as soon as it was put into service ... welds required on water leaks. New intervention the next day… the welds failed. We did not know at the time that this was only the beginning of a long series of various and varied breakdowns: Temperatures barely maintained at 17 ° -17.9 ° sometimes 19 ... as desired for the best operation of the machine which regularly communicates malfunctions to us via its screen ... regularly only hot water is produced, the cards are changed twice in the hope of adequate re-programming, a replaced radiator, installation of a new tank, malfunctions regular and permanent restarting for little or no results at all on the ambient temperature except that of our brain and our nerves that we must constantly regulate as this situation is unbearable. Lately the identification of a "floor" programming instead of that to be broadcast on the radiators seems to provide a solution ... but no ... the machine goes back to the initial programming without recording what is expected of it. Paradoxically, electricity consumption is skyrocketing, EDF down payments go from 73 Euros in 2016 Euros to 215 Euros this year ... You will notice that in terms of economy there is better. Of course, in the meantime, in order to get through the last two winters, we had to reinstall the wood stove, buy wood, store it, transport it, re-consider the chimney casing… which we had given up for this installation. . .. The machine only provided heating for 17 days (discontinuous ...) during the winter of 2017-18. What to say in terms of solutions: the speakers, whether it is the mandated regional company as well as the speaker from Arkteos who have come on several occasions, do not seem to understand or control the machine and even less find lasting solutions; very regularly new breakdowns hardly occur with their backs turned. To date, 17 interventions of which we will pass you the details and the many more telephones that were necessary as well as the waiting times for various parts. Finally we find an opportunity to meet with the representatives of Arktéos, the representative of the local company, note of hope: agreement of a warranty extension, entry into the matter for compensation for the additional costs generated by the purchase wood for heating and for overflowing electricity consumption… a written confirmation will suddenly reach us. We have been waiting for four months. At the latest news, the local company informs us that it will no longer come to help us and Arkteos despite the membership of magnificent after-sales service charters, such as ECO ENERGIE SOLUTION does not deign to respond to the letters of our lawyer seized last spring for hope to have heating and hot water through this machine or another?!? We can be surprised by this silence on the part of these 2 companies, especially since the proposal made is that of a conciliation .... F. and R Schmidt, La Tagnière. (SL)