Caisse d'Epargne Fresnes

Account closure request submitted by hand at reception in January 2020. Account still not closed and it is up to us, customers, to redo the steps and manage while they "lose" the documents you give them . I seized the mediator. To flee

Agency to close !!!! They lost the check that I deposited and went crazy for almost 3 weeks and trying to question my good faith. In asking me to find a solution to their error, we walk on our heads! Unpleasant and incompetent staff. Sad reality ......... I see that I am not the only dissatisfied customer .....

I would have preferred to put 0 stars frankly to flee, they neglect their customers and have no sense of responsibility. It's really big anywhere! Shame on them, I participated in their game on the internet and I won a gift, it's been 10 days that I go back and forth and I call them to recover this "gift" he told me constantly "we will remind you. Lie, they never call me back. It's pitiful.

I strongly advise against this bank. The simple management of your files can take up to 2 years of treatment. Counselors do not take their work seriously. Follow my advice, go find out elsewhere.

Unpleasant staff, aggressive and often illegal business practices (forced stomach or conditioned tied selling)