Mecalux

I met Mr. Dufourny representative of the company MECALUX during November 2017, in order to establish a quote for a storage platform of 12 ml x 8ml and shelving for storage in our building. I received an estimate by email, that is: 24,400 euros excluding tax and 550 euros each and 960 euros each excluding taxes for shelving. I asked to clarify if the pose was understood; for the structure, yes but not for the shelving… you have to know how many shelving we want to know the overall budget .. (not easy to make a budget) For the platform and 6 shelving units, it takes 23,900 euros delivered and assembled, a significant sum for our small business, offer which we accept at the end of December. Theoretically it takes 8/10 weeks, that is at the end of February at the beginning of March. I signed, returned the plans and the 18-page contract and the down payment. On March 9, I received an email from the assembly department for delivery the following weekend, with no specific day. Wednesday March 14, 5 p.m., I see a semi-trailer arriving in front of our company, the Portuguese driver is trying to make himself understood so that I can unload! I should point out that I have no means of lifting. I'm trying to call the salesperson to clear up the problem. Not being available, he inquired and had to call me back. As a return, I receive a formalized email with a copy of the regional manager and the logistics manager reminding me of my commitments! Namely unloading, "if this is not done quickly, it will leave with the goods and the cost of round trip transportation as well as unloading, reloading will be charged to us! " But above all that for the assembly I must not forget to make available for 4 days: 2 scissor lifts and a 2 ton trolley! Surprised and astonished, I try to reach him on his mobile: impossible. In the meantime my employees have unloaded: the 9 tonnes by hand… The same evening, I send an email saying that these "details" had never been mentioned during the interviews and that in my opinion it is a "lack of advice" on their part, I thus express my dissatisfaction. In the minutes that follow, I receive a call from the sales manager for the northern region, Mr. Heinrich, who confirms to me that the salesperson must have warned me of this: false, because I would have costed it. I actually signed without noticing that boxes were ticked in front of unloading basket cart dumpsters wc power supply ... this being my responsibility. But the mishaps don't stop there! I therefore receive an estimate of the provision of lifting equipment for installers. 989 euros! for 4 days of installation planned. The following week, a team of subcontractors arrives on Tuesday morning for the 4-day assembly. But no one Thursday morning! Machines rented for 4 days remain a day to wait. I'm passing on the information: nobody knows about MECALUX .. they are subcontractors! The logistics manager writes that they will take care of this day off. Finally a commercial gesture! So they come back Friday to finish. The following Monday, I receive an email from the logistics department telling me that we have requested the modification of a shelf height that was set too high because it is inaccessible. This implies that the fitters invoiced this implementation to MECALUX, and by ricochet the day taken care of will not be any more! well done I only have to pay, I have rarely had so many setbacks with a company: what a nightmare!