MINI NEUBAUER LE CHESNAY/PARLY II

I am delighted with my purchase and the welcome from Mr Franceschetti who, after a quick appointment and a test drive of my future car, convinced me thank you for your professionalism and your delicate attention at the time of delivery of my vehicle I would obviously recommend your garage to relatives

Disappointing Following the complete overhaul of my Mini Cooper on 08/31/2020 carried out at Mini at Chesnay 78 and which still cost me € 1,225. The front tires were replaced because they were worn and since I started riding the new tires I have a feeling of driving with very soft tires, even under inflated constantly, it is a sensation that I have not encountered before and visually the tires are slightly flattened. I am not satisfied with his Pirelli tires that I have been fitted. Furthermore, as a result of this problem, and since the deposit of my vehicle, the tire pressure computer is blocked and no longer displays the correct pressure values. There is a lack of communication with the sellers and it is a pity, the seller did not tell me what type of tires were installed soft or hard. In addition, I made it clear to the seller that I had a “tick tick” noise from the passenger's window or door very unpleasant on the road in bad condition since 2018, he replied that he had not had time to look both in the revision in 2018 and in August 2020 on the other hand he put lubricant which did not change the problem encountered. I find that the Mini workshop service knows how to degrade after my first service in 2018 at Mini at Chesnay 78.

Catastrophic: appointment service very difficult to reach - appointment not confirmed by email or sms (usual practice these days) and in fine error in the date and all without any excuse or attempt at conciliation. Tip: CHANGE garage The response (automatic?) Is wonderfully flat and reflects an inability to appropriate the customer relationship. But as long as there is why want to change?

Visit to the store for parts of my mini two very kind and professional people welcomed us and informed us. Thanks to them.

Hello, I have just returned from the Chesnay dealership where I had made an appointment for an engine or mechanical diagnosis (?) On my Mini and declared a small oil leak, but that was not my priority. First time that I went to a concession I must say that I was very unpleasantly surprised by the welcome given (I am not talking about the hostess). Seated in front of a salesperson or a mechanic (?), He shuffled papers for two minutes without looking at me or greeting me. Then after explaining the purpose of my visit there was still a wall of silence for several minutes and above all a very bad feeling growing not far from hostility. No professionalism on his part nor any proposed alternative to my wish to investigate an engine diagnosis. It is not possible to know I am told because the engine is a closed unit ... Voila! And for the oil leak, well it will be 300 euros the estimate. Fortunately I had asked the question because still few words ... !! I have been 100 times better received, listened to and advised in my little neighborhood garage than here. A little empathy would have been welcome. First and last visit for my Mini! I just read your answer and thank you for it. But I think and as you evaded it in your answer that it is the unprofessional attitude of my interlocutor that I am pointing the finger at ... Besides, this "specialist" does not know how to change the battery in my key for remote openings ... It is all the same weird, isn't it?