Map
Detailed Information
- Place Types Moving company
- Address 34 Rue du Mas Saint-Pierre, 34070 Montpellier, France
- Coordinate 43.5882324,3.8747943
- Website Unknown
- Rating 1
- Compound Code HVQF+7W Montpellier, France
Reviews
Big rant after DUCROS transport.
this is not worth a star but if I want to be able to validate my opinion I have to put one
DUCROS transport collected an 8kg package on February 24, 2020 at our headquarters.
Parcel which arrived completely out of order with traces above the trolley wheels, the angles bent square, our client obviously refused the parcel and again fortunately we had affixed fragile labels.
We immediately made the complaints with supporting photos, this file has dragged on for several months despite countless reminders and then on August 12, 2020, return of the damaged package or 6 months later Wow .... we do not. expected more.
So, we recover the package without making a note since there was already a dispute on it, and you will believe me or not, DUCROS refuses to refund our invoice but we on our side had to redo everything immediately after the order, no customer would have waited 6 months to have his merchandise and because we have not litigated this return, Transports DUCROS categorically refuses the dispute and therefore no refund.
It is a bad time which is hidden behind a text of law on transport which obliges us to put annotations on the Delivery Notes on the reception of these, and especially in the event of return of breakage.
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