Mercedes-Benz EMB74 Cluses

Very kind. Here on vacation, a problem with the car. While warning us that they could not have done any intervention because at full capacity (two days before mid-August) they made the diagnosis and reset for FREE, giving us detailed explanations on the problems that can fortunately be resolved, together with many suggestions. Pleasantly surprised

The minimum when we answer a customer that we are going to call him back is to call him back. All the more so when the said customer calls 3 times in 1 week and we systematically answer the same thing. The reception of the client is execrable. I was literally sent for a walk. Not pleasant, unprofessional, nothing is right. Shocking for a brand that wants to be upscale. I dare to hope that I am an isolated case.

After buying a Class A AMG remotely with recovery of my current vehicle (which is not a Mercedes for information), I was very well received and received by professional and competent staff. I will gladly buy a new vehicle again in this EMB garage in Cluses despite the hours of driving done and deserved. See you soon for a new vehicle!

Passed by them for a new noise when turning to the right, arrived at their place obviously more noise! And yet, I was received by a very nice team, a technician even took the trouble to check that there were no problems.

Very disappointed with the Mercedes dealership in Cluses, at the beginning everything started very well when I bought my vehicle, but the seller is no longer part of the team. Then I recognize the kindness of the foreman, but he is very overwhelmed and can not manage everything. The welcome is deplorable when you enter the concession: the young woman who is supposed to greet us does not look up from her cell phone and does not deign to say hello! After 3 years of LOA, I return my vehicle with 15,000 km less than expected, in impeccable condition, no comment on this from the seller, the return lasted 10 minutes, as if I had bought a baguette , no thanks for having been at Mercedes for 3 years, they did not even try to convince me to take a vehicle back from them !! I am very happy to have changed brands and to no longer have to deal with this concession!