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NatWest

43 Swan St, West Malling ME19 6HF, UK

+44 345 788 8444

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Detailed Information

Place Types Atm
Address 43 Swan St, West Malling ME19 6HF, UK
Coordinate 51.2945852,0.4103983
Website http://www.natwest.com/
Rating 2.7
Compound Code 7CV6+R5 West Malling, UK

Openning hours

Monday 10:00 AM – 3:00 PM
Tuesday 10:00 AM – 3:00 PM
Wednesday 10:00 AM – 3:00 PM
Thursday 10:00 AM – 3:00 PM
Friday 10:00 AM – 3:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Harry Close (07/20/2019)

I am surprised at the poor reviews. Tell me a bank where there aren’t any queues. My recent visits found the staff very friendly, helpful and efficient. Well done to all concerned.

Jez Gilman (05/09/2019)

Staff are pleasant but they do not have enough of them to cope. I have given up going as I only waste valuable time watching one or two at most try to serve the long queues.

Andrew J Gower (07/12/2019)

Two years ago I visited here and gave it a five-star review. Today I visited to pay in some cash and it took so long. The paying-in machine errored when processing my notes so I had to join the queue. Despite there being only 3 or 4 people in front of me, it took 20+ minutes to get to the front of the queue!! I appreciate the teller was on her own, and I sympathise that there are not enough staff here, and that she had to make frequent visits to a more senior staff member to authorise various things, but it would have been nice if she had apologised to me for the excessively long wait. A little basic customer service goes an awfully long way!! If she had acknowledged the poor experience I'm sure I would have dismissed it. But to not even recognise it and then not apologise when I point it out was frustrating. She also had no interest when I pointed out the issue I'd experienced with the paying in machine. Maybe the customers ahead of me were requesting difficult things, however it seemed to me that they were mainly withdrawing cash, and there was no urgency in getting the queue down.

Bruce Lee (08/01/2016)

the staff @ the West Malling branch are incompetent, and are not eager to assist. all they know how to do is claim the computers do not allow them to complete a transaction, and refer you to go home and do it online. However, i have had great experiences with the branch in Teddington TW118EP. but im not going to drive 60 miles for good service!!!