Home United Kingdom England Barclays Bank

Barclays Bank

Atlas House, 1-7 King St, London EC2V 8AU, UK

+44 345 734 5345

Map

Detailed Information

Place Types Atm
Address Atlas House, 1-7 King St, London EC2V 8AU, UK
Coordinate 51.5143986,-0.0921463
Website https://www.barclays.co.uk/help/contact-us/
Rating 1.9
Compound Code GW75+Q4 London, UK

Openning hours

Monday 10:00 AM – 2:00 PM
Tuesday 10:00 AM – 2:00 PM
Wednesday 10:00 AM – 2:00 PM
Thursday 10:00 AM – 2:00 PM
Friday 10:00 AM – 2:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Tayla Vella (11/09/2020)

The customer service in this branch is non-existent. We have closed all 4 of our accounts purely due to the service we received. Your staff do not know how to speak to customers, nor do they know Barclays requirements for accounts because they sent us away with very conflicting information. The lady at the front counter which we had to speak to twice was unprofessional and provided incorrect information which meant we had to wait in the brank for 40 minutes for her colleague to tell us they could not verify our accounts - though we have had accounts with them for over 2 years. We walked across the road to Lloyds and within an hour we had new accounts and they took care of transferring everything over from Barclays. Such a shame - I opened my accounts at the Eastleigh branch and they were fantastic but this brank are just useless.

E Gally (09/24/2020)

If I could give a negative number of stars I would. Horrendous service, untrained staff. Made me wait for 90 minutes for no apparent reason! The guy who was supposed to be seeing me was apparently "busy" that entire time but in fact was just walking around the hall and drinking coffee. Worst of all, he had ONE JOB. I asked him to upgrade my bank account from student to graduate and issue me with a new card to replace my expired card. Not only did he not log my details correctly, he also did not tick the correct box that would start the process of issuing me with a card! (the whole purpose of my trip) I put all the details right in front of him, and he somehow forgot to update my telephone number which meant that a couple of weeks later when I rang Barclays' customer service to ask what's going on with my card and why I haven't received it, I was told that I couldn't go through the correct security procedure and instead have to go to the branch AGAIN and do the whole process ALL OVER AGAIN. I think I'm probably going to close my account all together and just switch to some less-archaic institution like Monzo or Revolut, because what the hell, honestly.

Tony Tiger (07/14/2020)

Worst customer service ever received in any bank in my entire life. Barclays closed my account to dormant, even after I had contacted them by telephone. I went into this branch to get the account reopened. Staff were rude and incompetent and took 45mins of them searching before they could even find any record of my account. I was then told by a Barclays teller, whilst in a Barclays branch that I needed to go on line and use a third party website to trackdown the details of my Barclays account! Incredible as it may be, it was the attitude and uselessness of the staff here that made me write this review.

Tamir Lkhagvaa (10/03/2019)

Minus Stars.. When I first set up the account the they asked me bring the photo ID and proof of address in person. And I cycled all the way to this branch and provided all the details as asked for only to find out few days later and the account switch is not happening because the guy who I provided my details did not tick the appropriate box so I have to go through the whole process all over again. Very irritated now I have to go through the whole process...

Marco Corallo (08/21/2019)

If i could leave no stars I would!!! Worst customer service ever! Snobbish, pretentious and not properly trained staff. I booked an appointment online and ask specifically if my documents were accepted for the application, only to find out they were not at the bank. And the customer assistant was very rude in pointing it out.

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