Map
Detailed Information
- Place Types Doctor
- Address 81-82 Queen St, Kings Hill, West Malling ME19 4JP, UK
- Coordinate 51.2717133,0.4024594
- Website https://www.westmallinggp.nhs.uk/
- Rating 1.9
- Compound Code 7CC2+MX West Malling, UK
Openning hours
- Monday 8:15 AM – 6:00 PM
- Tuesday 8:15 AM – 6:00 PM
- Wednesday 8:15 AM – 6:00 PM
- Thursday 8:15 AM – 6:00 PM
- Friday 8:15 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Reviews
I was in a&e on Sunday, and told to make an appointment afterwards with a gp. I spent 7 hours trying to get through on the phone on Monday. I got through on Tuesday only to be told I'm "not currently an emergency" and to call back again tomorrow because I "can wait one more day". Amazing.
After many frustrated years being unable to get through to reception, it does seem easier to get through to someone lately.
Polite nurses, quick appointments for me :)
Literally impossible to get an appointment online, and very hard to get one on the phone.
Not very helpful phone staff when they disagree with your point of view, one actually said "I'm glad my shift finishes now, fed up with this all the time" when on the phone.
Communication and calls backs are bad, have to continually chase and chase to get an answer from someone.
Wish this surgery was overhauled and done with the patients as the focus.
Classic rudeness at Kings Hill doctors. I had an appointment today, as I was checking in I said 11.40 Lois Morton. To which she replied was it with a doctor or a nurse. I couldn't remember this to which I told her sorry I cant remember who I'm booked in with. She then replied abruptly YOU NEED TO REMEMBER WHO YOU'RE SEEING. She said this in front of other patients which I found really embarrassing, I was on the edge of tears. She then found me on the computer. I didnt realise the booking system at the doctors relied on the patient. My brain is all over the place quite understandably. I told the lady I had chemotherapy brain. Just so terrible and insensitive. Disgusting patient care. Not the first time I've been spoken to like s**t that place.
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