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West Malling Group Practice

37 Queen St, Kings Hill, West Malling ME19 4JF, UK
+44 1732 870212
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Detailed Information
Openning hours
  • Monday 8:15 AM – 6:00 PM
  • Tuesday 8:15 AM – 6:00 PM
  • Wednesday 8:15 AM – 6:00 PM
  • Thursday 8:15 AM – 6:00 PM
  • Friday 8:15 AM – 6:00 PM
  • Saturday Closed
  • Sunday Closed
Reviews
stocks1j 1 (08/17/2020)
Seeing as the group practice has terrible reviews I feel inclined to write one myself and share the positive experience both myself and my wife have had here. Having recently moved to the area I was initially concerned at the google reviews of the practice. However, having booked an appointment here these are unjust. The staff were fantastic, professional and managed our bookings very effectively, the whole practice is Covid safe and conscious. GP communicated effectively via a pre-assessment telephone appointment. Nurse was both friendly and professional.
Finding Neutral (08/11/2020)
Very badly organised. The procedures of booking an appointment is the worst I've ever experienced anywhere and in any industry. The reception are often rude but in their defence seem extremely under staffed. You spend 40+ minutes on hold and can never get an appointment. This practice covers a large area yet seems to hardly ever have any doctors. Very poor.
Melissa Day (11/11/2020)
Can not get routine serious screening test appointments.. Being middle aged and healthy - you do not qualify for any health care from the gp surgery and it’s starts at the receptionist and the phone queues.
Amy (02/06/2019)
Saw a lovely female Dr and got an appointment on the same morning I called (you need to ring at 8:15am and wait in the queue). Although running behind schedule, I wasn't made to feel rushed. It seems clean and well organised with friendly receptionists.
J B (03/09/2018)
Disgraceful patient care.
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