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The Lennard Surgery

1 Lewis Rd, Bristol BS13 7JD, UK
+44 117 964 2211
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Detailed Information
Openning hours
  • Monday 8:30 AM – 1:00 PM, 2:00 – 6:30 PM
  • Tuesday 8:30 AM – 1:00 PM, 2:00 – 6:30 PM
  • Wednesday 8:30 AM – 1:00 PM, 2:00 – 6:30 PM
  • Thursday 8:30 AM – 1:00 PM, 2:00 – 6:30 PM
  • Friday 8:30 AM – 1:00 PM, 2:00 – 6:30 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Bethany Milner (12/10/2020)
I have always had a good experience with the surgery. The staff are helpful, efficient and give good advice. I have received follow-up calls where needed and had timely appointments.
Lucy Elouise Kullen (03/11/2020)
No doubt about it, the morning phone call cue for an appointment is very long and sometimes you get through and all the appointments are gone. However, I like the fact it’s for appointments in a weeks time rather than several weeks time. Perhaps they should continue to release some at 8:30 then again at 2:30 so people have more chance, especially for those working and can’t call that early in the morning. I find the reception staff are always helpful and understanding. The nurses are absolutely great. Never had an issue with any for the GP’s I’ve seen here and I’ve always walked away happy with the care I’ve received.
Ian Harvey (09/09/2020)
This has been my practice of choice for more than 30 years and the Doctors have always performed well. However, the administration staff and reception team are useless, obstructive and arrogant. I am making a formal complaint, but wanted to share my frustration with the public
susan mowat (02/23/2020)
I've been with the Lennard Surgery for over 30 years, there have course been many changes for all our hard working doctors and medical team and front line staff,but with all this in mind, I have always been very pleased with the service I receive. Kind, helpful staff. And caring listening Doctors.
K How (06/26/2020)
The worst doctors surgery I've ever known. The phone system is shocking, it takes forever before you even get to speak to anyone. When you finally do, the receptionists overall are INCREDIBLY rude, unhelpful and generally incompetent. I've lost track of the amount of times I've had to chase prescriptions that have gone missing, or aren't at the pharmacy they've supposedly been sent to. They speak to you as if they genuinely dislike their jobs and you are a mere inconvenience to them. They are dismissive of any questions you may have; you're lucky if they let you finish your sentence. On top of this, you have to give them the complete low down on why you even want to see the doctor in the first place, before THEY decide if you're allowed or not. Quite frankly it's an absolute disgrace. The doctors however are more than helpful and very thorough - if you actually ever manage to get to see one.
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