Map
Detailed Information
- Place Types Atm
- Address Bx Bldg, 998 United States Ai, RAF Lakenheath, Brandon IP27 9PN, UK
- Coordinate 52.3942487,0.547785
- Website https://www.dodcommunitybank.com/
- Rating 1.5
- Compound Code 9GVX+M4 Brandon, UK
Openning hours
- Monday 9:00 AM – 3:30 PM
- Tuesday 9:00 AM – 3:30 PM
- Wednesday 9:00 AM – 3:30 PM
- Thursday 11:00 AM – 4:30 PM
- Friday 9:00 AM – 3:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
People are nice as far as customer service goes; however, here are the issues I have. They charge high fees for people who have no option but to open a UK account. The staff is always new, so they never know what is going on. Their hours are absolutely horrible, and they are never open when you need them. Use transfer wire when possible or go off base and open a real UK bank.
Use transferwise whenever possible. I don't know how this bank is able to charge such high fees to new comers that have no other option than to bank with them, but they do.
Felt lied to constantly. Felt like the assocaites knew very little about the processes. Also felt like we HAD to use them upon arrival. I understand many things are out of their control. But they should at least be able to explain the processes better and be honest about what is best for us vs. the bank. Glad to be done with them.
The customer service is often inconsistent. There seems to be a high staff turnover rate, which means finding someone experienced or knowledgable about their policies is difficult. The current hours are limited. Our family was told that they were our best option for paying rent when we arrived (the alternative being opening an off-base bank account). We now use transferwise.
Despite the negativity of other reviews I have (almost) always had a good experience with them. We've used them now for 2 years and the fact that we can have all of our bills auto paid is the biggest reason we chose them over any other bank in the UK.
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