Pelham Medical Practice

Been going here since Dr King (age 1 in Darnley Rd) and never had an issue. Dr Moran, or Dr Sohata (excuse spelling) and the others have been exceptional in their service to me. Good Dr's. sometimes require you to let them use their years and years of learning over your google diagnosis.

Awful experience with this surgery today! I had to have an appointment over the phone with the doctor which is absolutely fine she was so helpful and decided to prescribe me with antibiotics which she would send straight through to the pharmacy for me. This was just before 10oclock I left it until 12 to walk there and pick it up to be told that the prescription hadn’t been sent through ok fine things get missed. I walk to the doctors to be told their system is down and to phone in a few hours. Again I thought things happen so I walked home waited until 3 o’clock and gave the surgery a call as I was told to. The receptionist was then extremely rude I explained the situation and the reply’s I got were “yes well it doesn’t get sent through straight away it takes time” I waited 2 hours. I then said about how I was told to phone because of the system being down “yes all systems were down in Kent” “sorry what is your enquiry” baring in mind I had just explained everything. This lady was very blunt and there were no customer concern at all. Most people who phone the doctors are poorly hence why they are phoning and deserve to have some care over the phone. She then started shouting down the phone saying she couldn’t hear me but wasn’t actually giving me chance to reply. I then phoned the pharmacy and luckily a lovely lady there managed to sort it for me however did state that the receptionist could have hand written the prescription for me in the first place. So a whole day wasted when I could have already started my antibiotics.

Doctor Hughes was lovely - probably the best doctor I've seen - very understanding and kind

Receptionists are the rudest people I've spoken to this year, and I've spoken to some really rude people this year!

Most of the receptionists are helpful. Long wait for appointments. Only few doctors are helpful .