Gravesend Medical Centre

I like it

I phoned up to make an appointment at 16:00 on Monday 7th Sept and went through to an automated message and was told I was 41 in the queue and selected the option of a call back when I was at the front of the queue. No reply came until 23:45 when I was in bed sleeping and the call went on to play music as you wait to be connected. I ended the call. I phoned up the next day at 8:30 and got engaged tone. Tried again three more times and got the same response. After some time had passed I phoned back and got the automated line again and was told you are 45 in the queue. Requested the call back again and was called back one and a half hours later. Was then put on hold for 15 minutes and again I lost patience and hung up. Tried a third time with the same result, except the call back time to answer was only a few minutes and eventually I got my appointment. Was for the same week but no time in the day was given, so you have to have your phone available at all times. Was in the process of writing this review when they finally answered, so my opinion has changed slightly. Having said that the response time and process is poor. If I could change my surgery I would. I thank god I don’t have the early stages of a serious illness like cancer and I sympathise with those who have been let down by the service who have major illnesses. NHS is in decline and does not have the financial support or enough staff to manage the current issues. Plus bad decisions in the running of the NHS by directors and government. I want my National Insurance money back and I will go private. Just to add to my post.... Doctor never phoned me back on the Friday. Was it something I said....ooop's The truth hurts...service is beyond poor. Try non existant. Shame on your Gravesend Medical Centre.

Has to be the worse medical centre in Kent.You couldn't get a appointment before Covid..Rude arrogant receptionist and as for the Doctors. Do any of them actually understand and speak The English Language

Told by GP Patel that he would send over for some antibiotics to be collected for the pharmacy ASDA, when I initially went there later on that evening, they had no recollection of my prescription which i was told he would send over, A poor medical and a joke to the NHS.

as everyone one else has said, extremely rude and arrogant reception staff who think they are the doctors! thats when you can finaly get through to speak to them on the phone! if your ill id recommend going to whitehill and waiting for 5 hrs to be seen then trying to get an appointment here, its easier! although I would say when I have finaly got to see a doctor at the medical center, Dr Patel is the loveliest Dr ever, its just a shame that his reception staff let him down with there arrogannes!