Chens Discus

Done during December in covid times. Had messaged Francis in advance to ask for an appointment which he granted for the middle of the month. A few days before that time I confirmed it was still ok which he said yes. Turned up after a 2 and a half hour drive to be ushered into his fish room he explained he had been away so things were a bit untidy. I was surprised to see hardly any fish I gave him my list he looked and told me a few were sold out that most fish go at the start of the month. Now while I understand he is in the game to make money it would have been nice to have been warned about this before I drove over 100 miles. Any way after this information I told him to get the ones on my list and I would pick replacement ones for the others. One big tank was off limits as they all had cloudy eye due to a ph swing. Not what you want to hear. Another big tank was off limits breeding stock I was told. Mmmmmm ok. I found I was rushed not made to feel at ease and the whole transaction took less than 20 mins. 20 mins later I was back in my car over £500 lighter.fish were bagged well but then placed in a sainsbury bag for life... Come on I just spent over £500 you could have given me one of your used polystyrene boxes.would have made transport a but easier. As it was I had my own cooler boxes in the car but the thought would have been nice it was December and wasn't even offered newspaper to keep some of the heat in. The fish are a good quality any better than else where? I don't think so. The blue diamonds are very small for the price and the ring leopard has now got hith a week after purchasing. Lucky they in quaranteen so can be delt with. But not what I would expect Yes he in the game to make money and it is strange times atm but I think to much is put into the waffles on Facebook and this leads to customer dissatisfaction if you are a paying, traveling a distance I think a bit more effort should come from him. Would I buy from him again.... Yes but I would pay for delivery and this then takes the excitement out of going to see and pick out your fish. He has a proven track record is well know within the discus community and I am sure has earnt the statue he has but I think customer satisfaction has been overlooked and in the long run a. Massive failing on his part... Happy but not happy

I ordered my discus from chens, after a previous bad experience in buying discus. it's great to find somewhere that supply fantastic lovely looking healthy discus! You get exactly what you pay for and I couldn't be happier! I've never seen such lovely looking Discus 100% recommend! I wouldn't go anywhere else!! Plus Francis is a great help with advise and customer service top notch 👍

I did my first ordered a week ago and got the fish yesterday. I was really surprised on the fish quality and the outstanding look; Francis was very helpful with advice and all I can say is that now that I am upgrading my tank I will repeat the experience. I really believe if you are a Discus lover Chen’s is one of the best options out there!

I have been a customer of chens discus for a few years now and wouldn't buy discus from anywhere else. Always a great selection of high quality, healthy discus. Francis is a really nice guy and will always offer his professional advice if you have any queries.

Beautiful, healthy fish. Have settled in very nicely. Arrived very well packaged. Brilliant customer service. I would highly recommend and will be purchasing more in the future.