Halifax

The staff need to be trained on customer service. They don't smile or say hello/good morning/afternoon. Honestly, I wish I could zero stars.

I thought it was just me or maybe the member of staff was having bad day (no excuse) however after reading other reviews maybe not! Very rude cashier arrogant, would not listen and did not show any customer services skills. My issue was that after attempting to use the cash deposit machine twice following exact instructions as stuck on to the machine on a label my money kept being returned. I then had no option but to join the line and waited patiently when I got to the cashier and politely explained my problem asking is she could deposit my cash she grabbed my card and cash and stomped off to the machine with me following trying to explain my problem! She then did exactly what the machine tells you not to do and put my money in the wrong way explaining that is what you have to do if the machine does not take your money. When I pointed out that maybe the instructions should say that as it was wasting my time and hers she uttered something that was inaudible (she was not wearing a mask, I was) and turned on her heel and stomped off without a word! She showed no respect for social distancing (perhaps additional training required)! I have been a customer of Halifax Plc for over 30 years and am now seriously considering changing my bank to somewhere that my money is appreciated. Area manager take note of this post the Halifax Walton on Thames is under your watch! There are serious attitude/customer service/social distancing issues at the Halifax Walton on Thames branch Customer service training is required! In these difficult times it is important for all companies/staff to value their customers and not treat them as idiots. show distain for their custom and listen to what they have to say Perhaps you should change your current company slogan from “Halifax make it happen” to “Halifax care and appreciate their customers” and if this particular member of staff had acted in that way you would have a happy customer! This is not rocket science!!! CC: Halifax Plc Head Office

They didn't want to serve me. English lady around 50s talked to me with high tone also not polite at all. You dont feel good to go again on this bank.

I have banked with Halifax for many years and the Walton branch has been my go to with usually a good service. I am not sure if there is recent new management or what but today it was like the Little Britain sketch, "computer says no". Seriously considering my banking options now....

Very unkind & unprofessional service to customer. I have an account with Halifax for few years as a local person but try to avoid this brunch from now on !!! Brunch manager(working Saturday), she does not care how the customer feels with service even I explained. She almost shout at me. Seriously think to change BANK.