White Cliffs Medical Centre

Reception staff are the rudest, they talk down to you then say your shouting at them, I told them I will speak to you in the same manner you speak to me. Do these people forget it’s we the tax payer who pay their wages

Absolute disgrace. Where to start? Rude receptionists that think they're above everyone and talk down to you. Requested to speak to my Dr, apparently you don't get a DR you just get whoever is available? Well that's not right because my DR has always been DR Jain! I have an ongoing problem which he has been helping me with. I need another course of antibiotics because my problems keeps coming back, I was told by some random " DR" who doesn't even know me or what's going on that I am not allowed the antibiotics because I need to do a swab etc so he knows what the problem is.... i have already done a swab and had the results!! Give me the medication! But he refused still.... why? Then he starts shouting at me on the phone that he isn't giving me the medication I mist do another swab.... so I did another swab and low and behold they aren't processing then atm because of isolation! He said I will give you a weeks course of antibiotics. I have had about 6 courses of 1 weeks antibiotic treatment and it's not working but he refused to listen and tried calling me a liar saying I've had 1 course of antibiotics .. 1 course this year you thick idiot! So I pick up the prescription and I get home and it's a gel .... so I'm thinking it's a gel for down below but just before I use it I search google to make sure . .. and he has given me an ACNE cream!!! Is this some sort of joke?? Absolute disgrace, from refusing my medication, calling me a liar and then giving me the completely wrong prescription is just incompitent beyond belief. The only reason I use this DR is because I live on Folkestone road. Highly advise against being a patient here.

pinnacle of rudeness, how can they put the phone aside so you can't get connected ?! F.Y. !!!

I do like the turn up and wait option in Dover even though it's hard to park. Sheperdswell is a grate option for booking and parking as both same practice. I would like to say the Diabetes nurse (H) is very good.

Front of staff so friendly and helpful. Dr and nurses very professional and always thorough . I would highly recommended this surgery. And the great thing is Monday to Friday you can go and wait and you will see a dr.