Map
Detailed Information
- Place Types Meal takeaway
- Address 7 Church St, Esher KT10 8QS, UK
- Coordinate 51.3697672,-0.366106
- Website http://www.dialindia.co.uk/
- Rating 3.4
- Compound Code 9J9M+WH Esher, UK
Openning hours
- Monday 5:00 – 10:30 PM
- Tuesday 5:00 – 10:30 PM
- Wednesday 5:00 – 10:30 PM
- Thursday 5:00 – 10:30 PM
- Friday 5:00 – 10:30 PM
- Saturday 5:00 – 10:30 PM
- Sunday 5:00 – 10:30 PM
Photos
Reviews
Order was due at 7:20. Called at 7:25 and was told that I hadn’t ordered three times before they found the order. Then told me it had already left and will be here any moment then put the phone down. 10 minutes later the driver calls to confirm the address but he hadn’t left yet, so the person from the call 10 minutes before was lying. Driver said he would be 5 to 10 minutes. Driver arrived 20 minutes later. Prawn purée was room temperature and soggy. Was a shame cause the taste probably would have been great hot. Won’t return, especially with so many other restaurants around.
I have supported this Indian takeaway since it changed hands and the food has been great with delivery times as expected and delivery guys always friendly and courteous. The Prawn Puri, Chicken Tikka Dhansak, Lamb Madras and Naga Chicken have all been amazing. The prices are fair and the portions generous. They have always added the extra poppadom or a few chutnies as a complimentary sweetner, which is a nice surprise and always appreciated. Why 4-stars and not 5; lately there have been changes which have left me wavering on my continued custom. First the prawn puri... in my opinion ruined. For some reason cucumber has been added to the recipe and cooked cucumber is gross. I have asked for it to be left out but I guess this was not communicated to the kitchen so hot cucumber again - yuck! Next was the change in Chapati from 2 per portion to 1 with a reduction in price, but still an increase of 20% if you want 2. In my opinion quite a big uplift in price.
Overall Dial India has been good on the whole but these changes have been detrimental and I will be interested to see if I get a reply, encouraging me to continue to be a customer.
Wow - Update - Just gone 8pm and Food has arrived and it was REALLY AMAZING - Absolutely among the best Indian food I have ever had including some top London Indian restaurants!!
- Unfortunately delivery was appalling - Ordered delivery; - over 2 hours and 45 minutes and no food, just lots of excuses including accident on A3 which Google maps did not show? Four chase up calls later including them putting the phone down twice when i politely asked when my food was likely to be delivered and still no food!! Looks great, great menu, website and online ordering look to be great but no food - How very disappointing!! Food ordered at just gone 5pm; - just after they opened to avoid delay, its now just gone 7.55pm and no food - They quote 45 minutes max. Whatever you do, do not pay by credit card as I did, I would suggest paying cash on delivery leaving you the option to cancel !!
Great food!
We ordered a meal which was delivered 40 minutes later than quoted and was very poor quality.
Overall we were totally dissapointed with the general quality of the meal.
Their slogan does not stand up to expectations.
We try to support local eateries, but in this case we will not be ordering any further mesls.
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