Hednesford Medical Practice: Hednesford Valley Health Centre

This is a split review! I give the practice nurse a 5 star rating! I can always get an appointment with her even last minute even if its emergency! She has supported me many times with my mental well-being aswell as medical reasons a nurse that really cares! Unfortunately i give the drs at this surgery 1 star it is so difficult to get an appointment & when you do all the answer you get is lets keep an eye on it!!

Do they have any doctors at this practice ? We can't get to speak to one, all you get is dial 111 or call an ambulance. No wonder the ambulance service is stretched to breaking point . An absolute disgrace 😠

I don't know where to start. I've been with this practice just short of three years. I have tried but cannot think of a single positive thing to say. Appointments are like gold dust. The reception staff are under huge stress and that is readily conveyed in how they deal with patients. I have been given incorrect prescriptions (was once given tablets for incontinence when they were supposed to be pain medication!). And now the recurring issue is their resistance to hand out repeat prescriptions. They call me and ask how many tablets I take. I tell them. Refer them back to a letter they were sent by my pain consultant back in Spetember, and we start all over again. However, last night they blanket refused to let me have my repeat prescription. I was without any pain medication. I had diligently handed my request in two days prior, but they didn't review it until late yesterday evening leaving no time to resolve the issue before they closed. Although I STRONGLY suspect I was being lied to when I was told the GP was no longer there...he was there four minutes prior to my call because he was speaking with my husband. All I want is the support I need from a medical practice. If that is what you're also looking for....head elsewhere....but choose your post code wisely because mine means no other surgery will take me....I have tried and tried. Please avoid this surgery.

By far the worst medical practice I have ever used. Incredibly difficult to get an appointment on the day and impossible to book in advance by phone or app. When you do eventually get seen by a dr, they're disinterested and reluctant to actively diagnose or treat anything. I am actively applying for new surgeries to attend

All we needed was a prescription for ear drops because my wife had great pain in the ear. They had no appointments available and worse then that after calling 111 which was their recommendation (or going to A&E in Wolverhampton) there was no doctor to prescribe ear drops. I was speechless. On top of that they lost my wife's brother document for applying with them. Total Disaster