Hillcrest Medical Centre

Ring doctors to make an appointment, 12 minutes later and still no answer, ridiculous

Im sorry if this is the best this service can do I need to move surgeries. My wife on the phone for over 20 mins because she has a sore infected finger and was told the doc will call back next week 5 days after the phone call! When it was just run at Forge Rd everything was fine but now it's awful. I know we have a pandemic on but it's not good enough.

I was assigned to their Careteam whilst awaiting crucial treatment. Missed prescriptions , unanswered phonecalls, useless information on their new automated Web page, now no human interface which is just aswell as they aren't suited or adequatly trained for this role. Avoid like the plague, Covid or any other foul item you care to imagine. I will be looking for an alternative GP with immediate effect. UPDATE. Now the Online appointment system has been initiated and is now your ONLY form of contact with your GP or this surgery, best of luck. I've just spent 10 minutes filling in an online form, only to be told its an emergency and to phone the surgery....on hold then for what seemed about 30 minutes. How can this be allowed ? Good riddance, I've sourced a new surgery, and if your reading this review, I think you should too.

i am with Borras park and have never had issues there. As soon as they transfered to this " Practice " its diabolical. I order my prescriptions through Chemist they dont send it i phone when you finally get through you are inforned pedantically the medican line is 10 to 1. Yet the prescriptions dont arrive till after 1.. so you are promised that they will.be sent next day and guess what. Repeat. On hold for over half hour each time I am changing this place is a Joke medicans are prescribed to last a month not 2 months Its called a Practice. Appears they are only practicing AVOID IT SHOULD CLOSE

Worst surgery too promise a call back from manager after ringing clinical governance at leadt out hours call back pres this button that button no answer when your ill how can you be diagnosed they say busy they not its all computers danger place i had it now its made me I'll trying get sence over phone by out hours and still been told too ring these should of been informed of 3 surgeries in one Been transfered here from other surgerys due too tes coronavirus test centre at my surgery This is a Very dangerous system become ill and after house burglery not only they not pass right information on been prescribed medicions that told them can't take 3 times when trying too communications its no brainner Times calling up too a 100 times if not more the net does work right and if it does your told too conntact another part they buttons too push when ill is a too much holding all day net not works communicatins terrible they need too get a grip its horrific even other medics say same too try and get a answer on the phone is like waiting for paint too dry, and pushed from piller too post lost my notes don't listen told me during bad time pandemic if your that ill.go too A E tried help told too back too gp the story never ends IF ONE CALL WAS LISTENED TOO PROPERLY IT WOULD NOT HAVE GONE THE Way it has knowing I have health issues SORRY THEY DONT KNOW whats going on one staff admitted that they not got enough staff SO WHY JOIN IT UP, NO WONDER VIRUS SOREADING AS THEY VERY RARE DO AND IF YOU MISS A CALL THEY CALL IT DECLINE NEVER IN MY LIFE HAVE I FELT SO ILL I EVEN HAD TOO ASK SOME NURSE TOO WEIGH ME AS MY HEALTH NEEDS MONITERING SHE SAID GET THE SCALES THEY THERE MAY I ADD SHE WAS RATHER LARGE ITS PURE INSANE WHEN I NEED REGULER MEDICATIONS AND CHECK UPS NOT RECOMMEND HERE AT ALL ONLY IF YOU HAVE A SMALL HURT FINGER like a scratch sorry but they pathetic I know virus is here but omg trying too talk too them if need you be ready for your grave incomplete system thats danger too puplic some ppl can't use the net soo ring whats point very rare you get help when you do its half story so if I'm told too ring.omg omg omg omg 😲