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Acle Medical Centre

Bridewell Ln, Acle, Norwich NR13 3RA, UK

+44 1493 717796

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Detailed Information

Place Types Doctor
Address Bridewell Ln, Acle, Norwich NR13 3RA, UK
Coordinate 52.6409645,1.548682
Website https://www.aclemedicalcentre.co.uk/
Rating 2.3
Compound Code JGRX+9F Acle, Norwich, UK

Reviews

Emma Hargrave (11/20/2020)

Multiple times I've used to phone system and been told I would get a call back from a doctor, yet I'm forgotten about. Yesterday I had a phone app with a nurse who told me to ring to come into the surgery today for a gave to face app as she deemed it fairly urgent. I'm yet awaiting on another call again later today as its a different person who will be ringing me so they may feel differently. I'm just being passed from pillar to post as always.

taryn taylor (11/20/2020)

Abysmal service,rude obnoxious staff,like to cancel prescription & deny ones that were prescribed by consultant at hospital. Put referrals through to hospitals that you do not want to go to,supposedly make bookings for doctor appointments & blood tests.Then either forget to put them in the system(so effectively no appt) Or without any prior notification change the times of appt ie ;making one waiting far longer, to go in (up to an hour late).Any genuine complaints are not dealt with at all.Just swept under the carpet by the surgery & the NHS trust. Basically investigating themselves(which Dame Janet Smith, recommended needed to change )

Ivan L (12/02/2020)

I have found using the online booking system a revelation. No more waiting in queues and have had appointments with GP on phone and in surgery when needed.

Wooster's Dad (08/16/2020)

Terrible computer system causing complete impersonal service, telephone not an option as the receptionist doesn't speak clearly and they really don't want to speak to you, only deal with you via their website. You cannot see a doctor without seeing a nurse at least four times before they allow an appointment with a doctor, who listens for a couple of minutes before standing next to the door ready to open it and get you out of there. One of my in laws called for a home visit which was refused, they died the following day! You really don't want to be sick when you're near Acle.