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Pontardawe Health Centre

31 Old Foundry Rd, Pontardawe, Swansea SA8 4JU, UK
+44 1792 863103
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Detailed Information
Openning hours
  • Monday 8:00 AM – 6:00 PM
  • Tuesday 8:00 AM – 6:00 PM
  • Wednesday 8:00 AM – 6:00 PM
  • Thursday 8:00 AM – 6:00 PM
  • Friday 8:00 AM – 6:00 PM
  • Saturday Closed
  • Sunday Closed
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Pontardawe Health Centre
Reviews
Stipe Miocic (08/17/2020)
The one receptionist who’s name I couldn’t get is horrible. She belittles customers on a phone call or in person and isn’t helpful at all, customer service at this health centre is SHOCKING. I don’t think the system where no one is registered to a specific GP works, it only works for the average who call very few times a year. For people with extensive medical history I have often been told by doctors ‘well I can’t look at all of your notes before speaking to you’. I think the doctors aren’t very helpful and have DISGRACEFUL communication skills, they feel threatened when someone asks a question they haven’t answered when people are only asking in their best interests. Also I have experienced when doctors try very little to understand a person, which sometimes is all we want. Overall I think they need some serious communication training or being replaced by doctors who actually want to help people.
Kayleigh Jones (11/23/2020)
I have run out of medication and I can't get to the surgery to request more and it says on the automated message that you can request prescriptions online well NO YOU CANT! I have no meds no transport and reseptionists just don't care!
Luqas Letherby (02/05/2020)
Came here with my partner so she could get her implant removed. We filled out the forms that stated she wanted it removed- waited 2 hours just to be told it can't be removed today and wouldn't be able to until end of the month! They could have told us this before letting us wait for 2 hours. Waste of time!!
Fiona van Erven (01/31/2020)
Total incompetence, lots of rude/abrupt receptionists, Dr Ghosal appears to lack any empathy at all and trying to get through in the first place is extremely difficult. I specifically asked for the doctor to ring me back on my work number as I work in a hospital and can't answer my mobile. I look at my phone lunchtime to find 2 missed calls and a voicemail from the GP as well as a message from my dad saying the GP had rung for me! I'm 30 and don't need my dad to be informed of my appointments. After talking over me to cut me off when I tried to elaborate in response to him asking how I'm feeling, the outcome of my consult was to book in for some bloods so when I finally rang back to get through the next queue of 6 people the receptionist questioned why I would have bloods done because I'm not 65 or over! Thank God I'm a fit and well person but as a healthcare professional myself I'm pretty appalled at the care they are providing - god knows how they treat those with serious healthcare issues. Incredibly frustrating.
Georgia .•*•. (09/03/2019)
Waited for just about 2 hours in family planning only to get told they don't do implant removal and I have to go somewhere else to get it done. I'm wondering why they couldn't just tell me that in the first place rather than have me waste 2 hours of my time and send me to 2 different nurses only to get told the same thing. Really poor.
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