Carpetright

Spent around half an hour browsing here, had a rough idea of what I wanted, wasn't impressed by the texture or quality of most of the carpets here until I got around to the REALLY expensive stuff. Even the remnants were pricey.

Never have I received such awful customer service in my entire life, especially from such a reputable company. Our flooring was fitted in January 2020, and to this day it is still in need of replacing due to the fitter not allowing enough room for it to expand, which caused it to raise. Granted, during lockdown this wasn't feasible to correct, but I raised the issue (with receipt of acknowledgement in March). Since early August, I've lost count of the amount of times I've called the store to get this rectified, to the point I had to physically visit the store to speak with the manager. He then visited our home the following week to assess, and both he and the fitter (when he could be arsed showing up) agreed that it had been fitted incorrectly and that it would need replacing. The staff left it to ME to liaise with the fitter throughout, to which took 4 attempts for him to turn up. The ineptitude, incompetence and unprofessionalism of the staff at this establishment is beyond words. It's been a month since our last conversation, despite further calls to the store, but to no avail. I've exhausted all means of communication that I'm left with few other options other than to leave this review and seek legal advice, which is now is process. It seems their customer service department is also as inept as the in-store staff. Email of complaint sent days ago, again without any receipt of acknowledgement, nor a response. Citizens Advice and Trading Standards have both been contacted to further escalate the issue. I will never be using this company again, and I implore anyone who reads this review to think twice too. I've been more than patient, and have given these people more than enough time and chances to resolve this. I would genuinely give them 0 stars if it was possible. *UPDATE* 10 minutes it takes to receive a response to a bad review! For good measure, I screenshot my initial complaint email to Benji, as a reminder, only for it to be ignored...AGAIN!

Over estimated total carpet needed, click & collect you can not have it fitted by carpet right?? Apparently it’s managers Discretion, website doesn’t mention this! Wanted to charge delivery for a big purchase when paying full fitting price! Sorry I won’t be back and Richards carpets Barry had our sale! Free delivery too!

This is a very good carpet shop. We have used them several times now for different rooms. The do have a good price but we look at the discount carpets at the back. The first time we found an awesome Star Wars carpet. Even the off cuts are big enough for large rooms.

Excellent service really nice guy who serve us very informative