Map
Detailed Information
- Place Types Atm
- Address 19 Cardiff Rd, Caerphilly CF83 1WF, UK
- Coordinate 51.574637,-3.2199223
- Website http://www.natwest.com/
- Rating 3.3
- Compound Code HQFJ+V2 Caerphilly, UK
Openning hours
- Monday 10:00 AM – 3:00 PM
- Tuesday 10:00 AM – 3:00 PM
- Wednesday 10:00 AM – 3:00 PM
- Thursday 10:00 AM – 3:00 PM
- Friday 10:00 AM – 3:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Just awful, stood outside for 30 mins, staff were not efficient, trying to sell bank packages whilst customers were standing outside in the rain outside. Opening hours are a joke, get your act together NatWest or I will seek more efficient services which is sad is I’ve been with you for 35 years.
Spent nearly 3 months trying to open a new business account, already have 1 business account and trying to open another, promised 8 call backs spent around 11 days of calling and chasing was on the phone for 3 hours one day, the quickest you will get through is 45 minutes, and then it will be a person who can't help and needs to get you through to someone else and so on. In branch they just tell you its over the phone now and nothing is done in branch will no support!
Have 5 bank accounts with them and mortgage, i am now switching every thing over to another bank, 20 years i have been with them and they have totally gone to the dogs, have sent in a complaint online, had a letter about 2 weeks after to say they had received it and have never contacted me since!
As i right this I'm on hold with the 3rd person after 1.5 hour they advised there is a problem and can seem to get through to business team and will have to call back. BYE NATWEST- AVOID AT ALL COSTS!
Team members are always friendly and knowledgeable. Always made to feel welcome.
Staff are great, very quick to welcome you, and make sure that everything you went in for is done before you leave
Never had a problem while there, staff are always very friendly and happy to help.
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