Map
Detailed Information
- Place Types Doctor
- Address 1 Wilson Rd, Cardiff CF5 4LJ, UK
- Coordinate 51.4746943,-3.2530413
- Website https://westway.gpsurgery.net/
- Rating 2.2
- Compound Code FPFW+VQ Cardiff, UK
Openning hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 6:30 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 8:00 AM – 6:30 PM
- Friday 8:00 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Reviews
Terrible!
The receptionist think the ringing is in their head and don't bother with the phone after 9:30. If you do get them on the phone, forget seeing a doctor for at least 2 weeks, even if its an emergency appointment you have asked for and don't want to disclose the reason why.
I have been with this surgery my whole life and very rarely see them because they make me feel as though nobody really wants to help. The doctors are good when you finally get to see them but the whole system had annoyed you so much by then that it means very little.
Went today to put in prescription and closed for staff training. They are overrun with patients it would not be so bad if staff training improved attitudes. Have been with this practice for years. Reception staff play portal holders to extremes. They ask a lot of personal questions about your condition. Most people do not contact GP unless got a real problem. 3 weeks on average to get appointment. My son seriously unwell today. Reception as usual bad condescending bad attitude. Consider changing doctors but all reviews have receptionist problems
Helpful and safe x
I'm very rarely ill, long term unexplained abdominal pain dismissed as muscular. Changed GPs and had blood tests done after first visit, caught a number of conditions including the underlying cancer (bowel, liver, lungs) which would have been left untreated had I not chased a second opinion. Lost several months of potential treatment time. I had to fight to get seen in the first place as it was a two week wait to see someone.
Absolutely diabolical! Calls 6 times atleast only to either get hung up on or a 'please enter mail box number" shambles of practice.im glad im not a patient at this practice!
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