Llandaff Surgery

This is an excellent surgery. I’ve heard people being rude to the receptionist but never the other way round. Of course they are not perfect as the current government has for years underfunded the NHS.

The staff there have been working so hard during the pandemic we're lucky to have them in the Village they're real NHS heroes my friend is registered in a different medical center and they don't get the same level of care. We even got a marquee to sit in outside whilst we wait ! worth their weight in gold.

First of all it was a nightmare trying to register here. Two wasted trips and a very rude receptionist who clearly didn't want me there. She literally kept ignoring me and pretending to be busy whilst I just stood there incredulous. Since finally managing to register I have tried on SIX different occasions to get an appointment. The phone lines are always busy when you call at 8am, only to finally get through and be told they are fully booked. The soonest I could get an appointment was 2 weeks away...not good enough! On the latest occasion (suspected kidney infection)I was told I could see the nurse instead, which I accepted. I waited 25 minutes past my appointment time and when the nurse finally called me in she very rudely turned me away because I hadn't arrived with a urine sample in hand. no one told me I needed to arrive with a urine sample ...what would I even put it in?! (I am used to arriving, having temp etc. taken, then being given a tube to provide a sample). She was very brash and rude about it, I didn't even get a chance to sit down and I felt very chastised. She didn't take my temperature or ask any of my symptoms. I was sent home with a fever and what turned out to be a massive kidney infection that almost got me hospitalised. Four months after registering, after multiple problems and not once managing to be seen by anyone, I am finally changing surgery! I hope the next one isn't such a nightmare because this place is worse than useless: They are downright negligent.

Completely incompetent. They can’t even give you decent contraceptive advice. They don’t listen to you and draw their own conclusions suiting what’s best for them!! You can go in with stomach pain and come out with a mental health condition.

It's a doctor's and my doctor is there. Sonora pretty handy for me! It is when I remember I have an appointment anyway...