Map
Detailed Information
- Place Types Doctor
- Address Caerphilly Rd, Cardiff CF14 4QJ, UK
- Coordinate 51.5169066,-3.2009062
- Website http://www.wales.nhs.uk/birchgrovesurgery
- Rating 3.4
- Compound Code GQ8X+QJ Cardiff, UK
Openning hours
- Monday 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
- Tuesday 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
- Wednesday 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
- Thursday 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
- Friday 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
- Saturday Closed
- Sunday Closed
Reviews
The rudest receptionist I've ever spoken to - she did not want to help me at all and spoke to me as if I was stupid. All over a small miscommunication over a prescription when it was actually the surgery's fault. I do not understand how the receptionist I spoke to is still employed, they should not be in such a position and speaking to people like this. The negative reviews are unfortunately true.
This is a fantastic surgery. The reception staff are very polite and helpful and the service the doctors provide is excellent. An asset to the local community.
Very good doctors staff willing to help you if you work in a try to get you in quick as quick as possible
Really nice and caring staff who do their best to help you.
Quite possibly the worst Drs. Surgery I've ever used !! If I could give a 0 star then I would. Just rang up this morning to double check what time my appointment was for a SMEAR TEST !!(VERY IMPORTANT). Which btw I called up 4-5 weeks ago to book in for today !! (Takes that long to get an appointment btw). I had feeling it was about 9 so I phoned at 8 to get told that they have no record of me being booked in that day and they wouldnt be able to see me that day and I would have to book in again. Which I the had to book the next appointment on the 4th of Nov a month after today! She couldn't explain to me what had happend. Was very rude as I find the receptionist always are there. Was even rude when I asked to double check the time of my appointment. I will be changing doctors very soon as I've been let down a number of times by the surgery by the doctors and receptionist. Absolutely disgraceful. Its shouldn't even be open as far as I'm concerned!!! Might I add no apology either !!
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