Map
Detailed Information
- Place Types Doctor
- Address 22 St Mary St, Risca, Newport NP11 6YS, UK
- Coordinate 51.6151298,-3.1073954
- Website http://www.riscasurgery.co.uk/
- Rating 1.9
- Compound Code JV8V+32 Newport, UK
Openning hours
- Monday 7:30 AM – 6:30 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 7:30 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Reviews
You wait an eternity to get through and when you do finally get through the person answering hangs up. This has happened several times so I know this is not a one off mistake. This seems to be reception way of dealing with high call volumes.
Near impossible to get an appointment there, when you do eventually get through to reception you're told to just try again tomorrow morning as they're full. Took over 3 weeks to get an appointment and the reception staff always seem irritated and rude. Even if you have a scheduled appointment, you'll most likely be waiting around for a while as it seems very rare that people have their appointments on time.
Friday 31st January 4.00pm. Took my elderly mother to doctors, doctor was excellent but very disappointed with the attitude of one of the receptionist that afternoon. Both rude and obnoxiousness.
When wanting to book they'd offer you a appointment of minimum two weeks away, recommending to come early the next morning instead. According to the phone line message you can book online. Not with Risca no. Been here waiting for 2,5 hours now, 8 months pregnant. When asked the receptionists, they'd blame you for no appointment. Literally spent 1,5mins in the doctors room provided with antibiotics which i had to wait for another 40mins. Not great
Getting an appointment is nigh on impossible. Online you can get one in a week or two though. The new "contact GP" is brill though. No need to get an appt just to discuss different medication for existing problem. Saves everyones time.
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