Map
Detailed Information
- Place Types Doctor
- Address Woodstock Way, Caldicot NP26 5AB, UK
- Coordinate 51.589015,-2.753468
- Website http://www.grayhillsurgery.co.uk/
- Rating 3.2
- Compound Code H6QW+JJ Caldicot, UK
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Reviews
It's not too bad now there are no patients in the surgery due to covid 😂. Still have to penetrate the wall of misery that is reception - nothing changes there.
Fantastic Dr's, very considerate and friendly. As with any healthcare provider in the UK you tend to find a bit of a wait but personally, as healthcare professional, I consider anything under half hour pretty acceptable. Admin staff have occasionally been a bit abrupt but on the whole it's a good experience.
Today, I had an 8:40 appointment with the diabetes nurse. At 8:55 still no sign of the nurse (Mrs Godwin), when I approached the office behind reception, it took 3 attempts to gain their attention because the 3 ladies were busy .
I left because of the following reasons;
* No respect for patients ( the clinic receptionist who was in the office should have informed patients that there is a delay)
* if the first appointment is this late, you’ll never catch up with appointment schedule.
* You inform us of missed appointments, how many times do people leave because you run behind schedule or complain about you running late? I’d like to see the data if you record it.
Disrespect for patients is a terrible thing, behaviour needs to change in 2020.
I will be happy to discuss this with Mrs Waite or anyone else.
Good surgery with some excellent doctors & nurses. Unfortunately getting through by phone and securing needed appointments can be challenging, though no more so than elsewhere...
The staff at caldicot medical group are very nice and very helpful
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