Papa John's Pizza

***WARNING*** Wish I could put less than one star for this Papa John’s! Honestly think an eleven year old could have planned it out better. So tried to order on the website and it just didn’t work with us, understandably technically does let us down from time to time. We gave it a second shot by calling in and ordering over the phone, he was bright enough to get our order down. The order was confirmed at 17:30 and was told it would take about 45 minutes because he has one driver and there are three orders in front of ours. Fair enough he gave us a time scale and 45 minutes is more or less what we expected. After an hour and twenty minutes I thought it would be a good idea to call and follow up with my order. I was told not to worry as it will be another 15 to 20 minutes because they only have one driver. The driver was no where to be seen 40 minutes later! Called in for the third time to follow up on the pizza! He said that the driver is 20 minutes away! I replied from us or the shop? He said the shop but our pizza is ready for him when he gets here and that we are now 10th in the que as he had 13 orders now and 9 people are before us! I then lost my cool and he said that it will be with us in 25 minutes! 25 minutes later I called back to say I would come and collect the pizza myself but before I could say that he said the driver is on his way to our house! Then I said “ok cool, I was just about to leave to pick the pizza up myself.” He replied saying “Thanks, the pizza will be here ready for you”. I then lost it and said so the driver doesn’t have the pizza then! He said it will be with me shortly! We got our two pizzas at 20:00!!! Two and a half hours later! I will never order from this place ever again! After eating a few pieces of our pizza my girlfriend and I felt nauseous! I think the food that they are cooking with is expired or not kept at the right temperature or something! We had two completely different pizzas but hey both feel like getting sick after having a couple of slices, this is not normal!

Food turned up cold, warmed it up, made whole family ill, when checked pizza was also only partly called to complain and supervisor said they can’t take complaint as they don’t know what to do. AVOID FIR YOUR OWN HEALTH

Twice I’ve been within 2 months and nobody even acknowledges you when you walk in, bearing in mind I’m the only person in the shop and are stood waiting for approximately 10 minutes. The man on the till doesn’t seem to understand what he is doing and just stands there holding the phone acting like he really doesn’t want to be there. Also the staff are not wearing masks!! They are also not wearing uniform but their own hoodies and puffa coats.. how is this hygienic never mind during this pandemic! Nor are any of them wearing hair nets. I watched a man go for a cigarette out the back then come back in and continue preparing food without washing his hands. The glass also has a massive smash in it which has just been left for 2 months, but then it is maindee so what do you expect ? Avoid!!!!!!!!

I was reminded why I would never order again from Papa John's Chepstow Road the other day, I thought I'd give them the benefit of the doubt and order once again. Wrong items sent, warm food and missing topping. Upon phoning them up to rectify, it was the awkward silence trying to get a response. Complaining to their superiors gets me a free pizza. Pointless really because I will never order from them again. Papa John's can do better than using this cowboy franchise.

Delivered the wrong pizza then replaced it with one that's not cooked