Uncle Sams Hamburger Express

Worthing Branch, for the second time a massively delayed order. Ordered at 6:05pm via Just Eat with a delivery of 7:15pm. At 7:45pm with no delivery i tried to call multiple times but got a constant engaged ringtone, eventually the delivery turned up at 8pm. I love Uncle Sam's but won't be ordering from the Worthing Branch ever again, two orders delayed immensely is two too many.

Completely disgusting food and service. Waited for over an hour for delivery, had to call them, they lost the order somehow even though it was confirmed with an order number on just eats app. When i finally got the order it was all cold. Even though he said on the phone he would make the order fresh and get it to me right away.

I remember in Brighton this one little shop would have queues outside the door no seats, a counter the size of a family table. The burgers 🍔 where lovely. Now dry and tasteless, soft drink in a 200ml cup. 10 minutes later the person behind the counter had forgotten that it was made so it was cold. Not again🤮

On Saturday night we placed an order for the whole family. The place was really quiet. The order was very large (over £90) & when I made a joke about it being all for just me they didn’t get it at all (not an issue) but looked absolutely disgusted at me!!!! I collected the order & went home (a 5 minute drive) & giving everyone their food, we realised we had two large milkshakes missing. We thought never mind & would give the store a call after dinner. As we all started dinner we realised that it wasn’t the normal quality & that the food was a mixture of burnt, stale or just missing food & drinks. Just to top it all off too it was all cold. The food was inedible for everyone so it went in the bin, and those who received their drinks had those. I called the store expecting it to be a straightforward apology & replacement food or a refund but spoke to someone from the store who kept forgetting what was even wrong with the order & didn’t know what to do. I assume they were new so asked if I could speak to someone who could put through a refund. He went off the phone & could hear him speaking to a colleague who very bluntly put there was nothing they were going to do about it & it wasn’t their problem. The person on the phone then came back to me & said they couldn’t do anything & to contact Just Eat, then apologised. Just Eat are being less than helpful as they don’t do refunds, so I just wanted to warn anyone thinking of ordering from them. If you like 2 shreds of lettuce in your wrap, crunchy burgers, burnt dry chips & an imaginary drink though, this is the place for you!

Not what it used to be, food not that good anymore, service very lax. And there's always a couple of grubby looking delivery drivers hanging around