Specsavers Opticians and Audiologists - Wembley

Friendly staff and beautiful choice of affordable glasses frames. I luv the variety of designer frames too!

I had vouchers and my eye test were pre paid however the receptionist tried to fool me saying that I should pay £10.00 extra to get some videos which will give them a clear picture of my test results. Never going to this store again. Very unprofessional staff.

Very nice service by Mrs.Kanta Thank you so much ❤️

I had my second eye check plus my first glasses. The service was extremely good, on time and no pressure to buy or to hurry.

Test Date at Wembley = 29/11/2020 at 4pm. This was my 2nd ever visit for myself to a high street optician , the first being Specsavers Rickmansworth which was a great experience, however I have visited for both my daughter's and my wife in the past. Upon arrival I explained I was there for an eye test and gave my employee free test vouche to European/ possibly Polish assistant who was polite but clearly busy with number of customers at front and being end of day. She asked me to sit then few mins later follow her upstairs where I was asked to sit again, minutes later was taken into a room without any explanation of what the tests involved that would be conducted and just followed her requests , I discovered only afterwards this was a OCT scan although still have no idea what the purpose and benefits are however it was no different to when I first visited the other spec savers and when I've taken family where your put on 2 different machines. After few mins I then was greeted by the optometrist who again was welcoming but again just asked me to follow her guidance regarding tests and answered a few questions that I had without issues. Optometrist then took me back down whilst on the way down noted I had a test voucher , taking back to the assistant who asked me to pay £10, requesting why she said the voucher doesn't cover the scan, I said what scan and what was that for? With that optometrist stated I only had scan on 1 eye due to detached retina so quote told the assistant 'its ol' Now whether the assistant found it a joke that I had 1 scan she had a clear giggle and said 'pay half price then' Apart from feeling uncomfortable and in company of many customers, I thought it my right to challenge what exactly I was being asked to pay for, the assistant said 'i told you before going up didn't I ' I said no check your camera you took my voucher sat me down . She then said to optometrist didn't you tell him, but she didn't reply at all. I am now beginning to feel frustrated and said look if someone presents a voucher which doesn't cover the full test, or there are optional tests that you feel may benefit, you should make clear at the start, not at the end, in fact I still don't know the benefit of the scan and the 2 machines I was tested on were no different to when I first visited a spec saver and when I've gone with family, I never was asked to pay on those occasions, with that assistant asked me to sit . 7/8 mins later I'm getting frustrated even more as I had made clear I would need to go asap and return to select frames earlier due to prior engagement, the assistant wasn't with a customer so I approached her and said is there anything else she said 'oh you need to go'with that who I believe is the manager approached, I asked for him to identify himself as it wasn't obvious and I believe he said Khadri the manager, instead of asking me what happened he had already been informed it appears as he stated 'scans you have to pay for give half price' I said I still don't know what I'm being asked to pay for with that he just said 'OCT' I am trying to get an explanation of what I'm being asked but none of the team thought it would help to explain the benefits and purpose and of course no one told me in advance this is a service that not covered by test would you like it for example. The managers attitude with all due respect under the circumstances was not helpful to the customer experience I've got no other way of saying it, I took out my phone and said I will record if you can explain what your asking me on camera, however he decided to walk away which made me more annoyed as I hadn't want to appear like I'm refusing to pay for a service I was told about and offered in advance. I calmed down and took 2 photo's from the store front and walked out. I understand the managers may well be franchise owners but I believe being in the service industry at the least they need coaching and to ensure similar situation don't arise again , eg ensure its stated in advance what the test covers and what it doesn't. (Sent to SS)