Map
Detailed Information
- Place Types Atm
- Address 1 High St, Croydon CR9 1PD, UK
- Coordinate 51.3735855,-0.1002025
- Website https://www.natwest.com/
- Rating 2.2
- Compound Code 9VFX+CW Croydon, UK
Openning hours
- Monday 10:00 AM – 3:00 PM
- Tuesday 10:00 AM – 3:00 PM
- Wednesday 10:00 AM – 3:00 PM
- Thursday 10:00 AM – 3:00 PM
- Friday 10:00 AM – 3:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I was appointed by very rude staff. I would not recommend. Closed my account without any reason.
Opened an account there and they closed it a few days after without any explanation! Worst banking service I've ever encountered!
Always busy as there is one person on the help desk and 3 members of staff standing around. Recently went in to simply change one of my accounts from one type to another. After 15 minutes of queuing I was told this was impossible to do but I would be booked in for an appointment regardless. 25 more minutes of waiting for someone to see me, and I'm told that can't be done today, but I can be booked in for 3 weeks time to discuss all my accounts and have a financial health check. Went to another branch in the next day and this was sorted within 2 minutes of walking through the door.
Would not recommend this branch unless you need to waste an hour in Croydon and there's no paint to watch dry
Compared to all other branches (where the basic request has previously been / was later dealt with in seconds)... the staff member was rude; immediately dismissive of my request as something Natwest do not permit; and then publicly ran me through a series of questions designed to highlight that I might be lying that this request had been granted recently. Literally awful.
Visisted this branch during the Coronvirus epidemic. Having read the negative reviews I was waried. However the staff could not be more understanding. I was waiting n the queue for almost an hour (due to corona restrictions) when an accident happened inside the bank near the closure time, which released gas. Although not serious they had to suspend the services. All customers waiting we were frustrated. Thankfully staff was apologetic and explained everything, they also went the extra mile and kept the bank open beyond the closure time; they sorted the issue and managed to help some customers. They also arranged for the nearby Natwest branch to take some of the customers; the other branch also extended the opening hours for the day. The staff who served me was helpful and nice. A positive customer service experience.
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