Lloyds Bank

I've been a Lloyds Bank customer for twenty (20) years. They were a good bank for several years but the last five + (5 +) years they have been an absolute nightmare!!!! Anytime I made a purchase which is £75.00 (seventy-five GBP) the bank freaks out tries to phone me and leaves an answer phone msg. asking me to telephone back. If I don't return their call straightaway they will NOT approve my purchase. Lloyds bank is so frightened about fraud and security. Lloyds customer service has been so over the top. Approximately two (2) years ago, I was required to bring my passport in in order to make a copy of the identification page which includes my photograph. Lloyds via two (2) of their management team assured, actually promised this would NEVER occur again. My husband and I have some serious medical ailments which make it difficult to get round. I'm in a wheelchair which my husband pushes and he utilises a scooter when he's out and about on his own. The same situation has repeated itself and despite Lloyds Bank promising this situation would NEVER occur again, I'm in the same situation again. I'm required to once again, bring in my passport to our local branch in order to make a copy of my ID page of my passport. We have NOT done so yet because we are cheesed off. We'll take care of this but we are completely fed up at this point with Lloyds Bank. I'm going to phone them tomorrow to inform Lloyds we are incapable of getting to our local branch as our medical situation has worsened. I've informed Lloyds Bank that they could arrange a Lloyds manager or employee to come here because they most likely won't be happy with this as they weren't previously when I inquired and was informed no one would be sent here. We haven't resolved this to date as there is no rush to do so as a result of our being completely cheesed off. We do NOT recommend LLOYDS Bank. If any one here is seriously considering joining Lloyds Bank for your sake seriously reconsider and do NOT become involved with this blackhole bank!!!!

Popped in this afternoon not long before closing time. Was dealt with by both the Lady on Customer Services (she has the patience of an Angel based on some of the previous conversation I heard - let her know!) & The Lady Cashier in a friendly, efficient manner. Also had a chance to catch up on the News & get a bit of Life back on my phone whilst I waited my turn. Result! Thanks a mil Ladies!

The staff works very hard and they are delightful. It is the people at the top who reduce the number of people on the till. One person has to do everything. It is the same everywhere in this country. Get the most out of one person and the hell with the workers and the customers. Make profit. Obey and worship the money god at all costs.

Really poor. I went in today for 10 am meeting to transfer bank account from 1 bank to another. I rang in the morning to say i will be 5 mins late to be then told when i get there after travelling an hour. They say the systems have been down all morning......hmmmm erm so why did any not let me know and he terminated the meeting...... how rude the least loyds bank could of done is let me know when i rang in morning so that I DONT WASTE MY TIME. Was gonna open an account now i never will with this bank.

Disgusting service by rude incompetent staff. Lloyds 'Gentleman' (ponytail and shaved head) on reception, presumably there to help customers, was disinterested, unhelpful (shrugging his shoulders and telling me to go away and phone Lloyds rather than speak to him). When he finally managed to provide some sort of service (after I finally lost my patience with him), he then got it wrong by not certifying scanned documents and delaying my process by an additional four days. A complete wasted visit to the worst Lloyds I've ever been in. The Manager in this branch needs to speak to this young man. If he is incapable and more importantly, unwilling to assist customers he should not be employed by Lloyds. Disgusting service.