Map
Detailed Information
- Place Types Doctor
- Address 78 Mattock Ln, West Ealing, London W13 9NZ, UK
- Coordinate 51.5099929,-0.3153485
- Website https://www.drhnaylin.co.uk/
- Rating 2.2
- Compound Code GM5M+XV London, UK
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Reviews
Horrible receptionists! They are super rude and never willing to help.
The worst reception ever ! You call them to ask them something or to book an appointment and they SHOUT at you they dont care If who is calling is sick or not! Their behaviour is the worst ever ! I don't know how they still work there with so many negative reviews! We should report all of us so they can get fired!
This clinic has very poor management, inadequate staff levels (not enough nurses or doctors in the 3 years I have been registered), and the main receptionist is useless and arrogant. Avoid.
Obstructive reception staff. I tried to get a smear test done here but the receptionist repeatedly fobbed me off. First she told me I had to call a number, when I pointed out I shouldn't have to, she told me I needed photocopies of my driving licence and passport, when I brought these she told me that I need to find out my nhs number and then that I have to have a nurse's appointment in 2 weeks then a doctor's appointment (despite me telling her I'm going abroad in 10 days). I made 2 appointments for the smear, both cancelled by the surgery. I tried the sexual health clinic here but they won't do the test as they say they don't have the facility to send off the sample. I gave up.
We are often given wrong information by receptionists due to miscommunication between them and doctors/nurses. Also this practice has cancelled my wife's appointments a few times at very short notice telling her poor excuses. Note they have deleted honest reviews from patients so you will only see good comments about them on the NHS website. We are looking forward to leaving this area and register with another GP soon.
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