ODEON Tottenham Court Rd

Pretty solid safety measures in place. Everyone has to wear a mask while ordering snacks and they leave the row in front of you and behind you empty which actually makes the whole cinema experience a bit better. Also, I watched Tenet which was absolutely crazy and I would recommend it to everyone

It is a nice, but quite small. The audio is super loud. But overall, amazing experience and good polite staffs. 😊

If there was a minus option, I'd put minus. I went to TCR Odeon cinema, tried to print off the ticket but the machine had no paper and the team then wrote out the ticket on a piece of paper. I bought a large nachos using my odeon limitless membership discount. I entered the screen and the movie was not running as there were technical and sound issues. We waited for 30 minutes and then the staff asked us to leave as they couldn't fix it and cancelled the show. The assistant manager Lauryn refunded tickets, food and gave movie vouchers to everyone, when my turn came since I was a limitless member, she couldn't refund me the ticket and instead gave me a movie voucher, although every customer got a refund on full price of the ticket and food plus a movie voucher on top which is quite frankly very unfair for a premium customer as we limitless members are made to feel, we commit and stay loyal and yet I felt I was treated less and made feel for for asking another movie voucher to bring along a friend if she couldn't refund the ticket and she couldn't even refund my food due to some technical card machine issues. I asked her if I can get a food voucher or cash refund of the food instead to which Lauryn said she's cannot and not allowed to refund either of the ways and simply said to me to take the other movie voucher to which I said to her that I have paid 5.85 for my food and want same or equal value in voucher back, what good is a movie voucher when I can get free unlimited movies and only have to pay slightly extra for Imax or premium seating. To this Lauryn said this is the best she could do either take it or leave it. This made me feel very uncomfortable in front of the staff and other people around me. She was literally forcing down movie vouchers and it my right to be treated with respect. I was demanding a refund or equal value in return to which Lauryn addressed in a nasty way saying, 'why customers like me always demand or ask for more!' to this I felt very hurt. I felt raciallypprofiled that time. I made no scene and no drama and I walked away without forcing a refund. You can check the cctv footage as well and ask the staff too. I get it maybe she was having a bad day maybe because of the pressure and technical problems she was facing but I don't think stomping a customer is the answer, maybe I was the nice guy and easy target to which she could lash out on. Anyways, I just want to say that I'm extremely hurt and would probably not renew my membership and probably try a different cinema and entertainment experience provider for a change. 5.85 is not a big money to me but what I value more is respect and integrity, there's no way you can buy out those by handing over free cinema ticket vouchers and expect a customer to do as told. Even when I raised the complain to the customerservice team, they were even worse they don't even listen or tried to resolve the issue instead simply told me off and not took my complain seriously to which I felt that maybe it because my name gave the impression that they can treat me differently than others. Extremely unhappy!

This is a small, nice, and comfortable cinema, a very welcoming atmosphere, very clean, and following the guidelines of cleanliness. The venue was very neat, poster with information about social distancing everywhere and seats were very clean. Unfortunately I didn't enjoy the film because 2 teenage girls, which were taking selfies with the flash on, watching videos, making video calls and sending messages almost all the time, and this was very annoying and frustrating. I thought the staff were gonna spot them through the cctv, because it was very obvious, but nothing. My husband have to tell them to stop using their mobiles, which it was more or less half an hour before the movie finishes. When the film finished, they left laughing and saying things to us. It's a shame because the staff was very kind and nice, but this wasn't a pleasant experience.

This cinema is a bit dated. I paid extra for a premium seat but the only difference I could see was that it was a different colour. The seat was still cramped with little leg room. There were no markings, at least none that I could see, to tell you what row you were in. Fortunately the cinema was fairly empty so this didn't cause a problem. At least the staff are polite and friendly.