The Vale Surgery

Really great staff, including the GPs, nurses and receptionist. Very helpful and polite. I always leave after a consultation feeling heard and confident in the management plan. Definitely recommend visiting if in the area.

I’ve been 3 times to your practice in order to manage to get a printed registration form (because I don’t have a printer and it’s not possible to fill the form on the website). I’ve been back again to try and hand in the filled form (which was not accepted). I was then told to email in the forms I was given. I filled in the forms and emailed in also proof of ID and proof of address as requested (the emails were sent over to you in more than one occasion as you keep saying you haven’t received them). It was never so stressful to get registered at a GP. My smear test is overdue and this is only causing me a lot of stress and anxiety. Your team is unhelpful and unfriendly and I would never EVER recommend this practice to anyone.

i agree with all also she refuse to see my baby and she hide behind covid ( she confuse a perforated acute otitis media for covid and this cost me 200£ because she did a letter for my insurence where say that mother request the letter to see paediatrician at cromwell hospital so the insurence didn't cover) in that case i had my baby with 40,5 of fever since wedensday night and was friday 20/3. also she refuse to see her in october. i need someone that care about my child and not that ignore me when i need. with me she is rude and cold ( i had a miscarriage). for that all the family change gp for one that is one mile away (and her is just at the corner).

I agree with other comments, the lady doctors is so cold and mean. She is terrible with children and always leaves me feeling worse. If I knew I'd get Dr Reddy I'd happily go back but currently avoiding the GP and resort to 111 when needed until I can switch.

During my recent pregnancy the doctor loses my notes and calls me after the weekend to ask all the questions again. After twice now being asked where I want to be referred (I requested Chelsea and Westminster Hospital) I receive a letter saying I am now referred to Queen Charlottes Hospital. I immediately said to the receptionist I have been given the wrong hospital and the GP even confirmed it will be CW not QC. I was told maybe CW was going to take longer to book me in... I should be informed and asked before someone picks and chooses this surely? After an early pregnancy scan during the weekend I was told the baby had stopped growing at 6 weeks and had no heartbeat (I should have been 10 weeks at this point). After luckily getting an urgent appointment on Monday I was told by a new GP/nurse at the surgery that I should hear from CW (as all my information and appointments are there) and if I don't hear by the afternoon the next day to call the hospital.I called the early pregnancy unit at CW next day and was told they hadn't received a referral. I called the Vale surgery and was told it hasn’t been done yet and I won’t be referred to CW as they don’t have an early pregnancy unit! (I literally called the unit 10 minutes ago) I will be referred to Ealing!!!! I told them it is ridiculous to not only have to chase up the referral which I know takes 5 minutes to do, but that I’m told my hospital does not have the department and that I will be sent elsewhere without even being informed! All of this nonsense when I'm trying to emotionally deal with what is happening right now. I have been told by a midwife that this is abysmal of the surgery as I need to be seen very quickly for this and I should complain to the Quality Care Commission.