Map
Detailed Information
- Place Types Atm
- Address 81/83 Victoria Rd, Surbiton KT6 4PD, UK
- Coordinate 51.3926645,-0.3050612
- Website https://www.barclays.co.uk/help/contact-us/
- Rating 3
- Compound Code 9MVV+3X Surbiton, UK
Openning hours
- Monday 9:30 AM – 3:00 PM
- Tuesday 9:30 AM – 3:00 PM
- Wednesday Closed
- Thursday 9:30 AM – 3:00 PM
- Friday 9:30 AM – 3:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Been waiting very long time and becouse I m pregnant in my last month ,i have asked if I can go through as I need a very quick transfer and cannot stay for too long but the worker just said I suppose to wait, also people was waiting with small kids.
Absolutely useless bank, broken machines regularly, slow service if you want to deal with a human and poor opening hours. May as well close altogether. Staff can't all be sick, I'm managing to get into work.
Very rude staff and not even listening what coustomer saying not recommended to this surbiton branch
The person out front was good, but the person who was supposed to help me with my banking requests was not. She said she needed to go to lunch, I'm not happy. If I was informed about her time constraints beforehand I would have gone to another branch. I wasted my time waiting for her and then I only managed to complete half the things I had requested to do. Might have just been an off day, but I ended up wasting a considerable amount of time.
Absolutely appalling service levels, very confused customers everywhere, a young redheaded girl was sort of greeting some customers but she was ineffective as she did not know what she was doing.
There is no clear flow for customers and too few staff. Very poor all round. The manager also seemed preoccupied with talking through a hatch to an invisible member of staff.
I shall take my banking business elsewhere if this is what Barclays think is acceptable customer service.
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