Embassy of Thailand, London

be very careful with the sequence of little actions you do to attempt to travel to Thailand from UK. The website where we can book appointments in person lacks information on whether this service can be used in times of restrictions from government. Also, I have been calling 2 days ago to try to find information which when given were unclear. Although the staff are very nice and respectful, they have to update their information and warn of any delays.

Thai Embassy of London has a Very Professional and Pleasant Thai Embassy Officer. Ms Annie/ Thai Consular Dept. Thank you for your assisted me during my registered back to Thailand in September 2020, your advice is so much value for me a many of Thais who need help and support during this dififcult time. It only goes to show how dedicated you are in wanting to help people to achieve the best for them. I and my family could not have done it without your great advice. Thank you to you again , Annie and to all Thai Embassy London Officers. From Sunee Sangangsumalee and Family

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Great services! Staffs are very helpful and polite. Thank you all hard work that Thai embassy staffs has put on. Very useful information on websites and quick responses for all enquiry.

Truly aweful experience. Followed instructions on their website in order to obtain our sons Thai birth certificate and passport, filled in forms, did photos, booked appointment online. When we arrived the reception is on the basement level of the building down a very narrow and steep set of winding steps with no lift or provision for buggies or wheelchairs. We have our son in a bassinet buggy and our 2 year old in his buggy so we struggled with the help of strangers to get to the bottom of the steps which are very dangerous. As we entered a member of staff was directing people and told us to take a ticket and wait in line with everyone else even though we had a booking. We asked about the passport cost and was told it was £40 but they only accepted cash! I had to leave my wife on her own while I walked around for about 30 minutes looking for a cash point, on my return my wife had been seen and I was informed that they won’t do the passport because the baby needs to have their eyes open so they can take a retina scan! We told them he had his eyes open but they weren’t interested. Asked how we could travel to Thailand without his Thai passport they told me that we would need to book tickets, return to the embassy in London and get a temporary Passport. Absolutely ridiculous. So after following their website to the letter, spending over £100 to travel to embassy, hours in the car with the kids bored and upset, all we achieve was handing over a form which can’t be done online and can’t be done by the post. This couldn’t be any more convoluted if they tried. Also taking cash in the middle of a pandemic when every other area of life is taking card to prevent transmission is a joke. I literally hate having to do anything with the Thai embassy, unfortunately we have no choice if we want our Thai/British kids to have dual citizenship. Only use if you really have to. They really need to modernise, move into 21st century, and have better physical access.