Home United Kingdom England La Hacienda

La Hacienda

Hangar 27, Site C, Aston Down, Stroud GL6 8GA, UK

+44 1285 762060

Map

Detailed Information

Place Types Storage
Address Hangar 27, Site C, Aston Down, Stroud GL6 8GA, UK
Coordinate 51.7112981,-2.1383384
Website http://www.lahacienda.co.uk/
Rating 3.4
Compound Code PV66+GM Stroud, UK

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Gail Duncan (09/22/2020)

If there was minus stars I would have pressed them as I didn’t want to give 1 star I purchased my chiminea from Homebase supplied by this company After following instructions as leaflet enclosed the 2nd time of being used cracked all the way round !!! After sending 3 lots of different photos as being asked to on separate occasions they said it was my fault. What a suprise !!! I felt like they was just looking for a excuse not to send a new one Being told the logs pictured was too big for chiminea. Mustn’t have heard of a axe !!!! If you don’t want to waste your money Do not buy from this company as not the same quality as you would expect as quality of product Doesn’t live up to the name

Gerry Southgate (02/12/2020)

I would just like to say how impressed I am with your customer service, I had a query and got in touch with your company, the response I got was immediate and my problem solved straight away, thanks to Samantha-what a fantastic member of staff you have in her!, friendly, efficient and professional, I’m absolutely delighted with the outcome, so thank you so much Samantha, and I really hope La Hacienda appreciates what you do for them and for customers like me who don’t know where else to turn when every other option has been used! 👏👏👏👏👏 Thank you so much again, and I will definitely continue buying La Hacienda products in the future knowing that I actually AM a valued customer!

Jason Raife (04/14/2020)

Similar experience to a couple of the other recent reviewers... patio heater lamp lasted about 20 hours (rather than the 5000 advertised). The shop in which product was bought has closed down but La Hacienda not willing to assist in any way whatsoever. That’s £100 odd down he drain. Don’t go there!

Jamie Newson-Love (06/11/2019)

Great customer service. I reported a couple of issues and Samantha on their team was quick in responding and resolved the issue within a few days. Thank you!

Peter Higgins (09/06/2019)

Purchased a cast iron chiminea 3 days ago where I noticed a crack after its first use. The handles were also faulty and falling off, it was pre assembled by the shop. Contacted La Hacienda customer services which was a total waste of time. They told me I didn't have a contract with them, and to go back to the retailer. I explained that it was the last one they had because its end of season and I just wanted a replacement and asked them to exchange. I also explained that I had major surgery recently and how difficult it was to take it back and asked could they just arrange an exchange. They were polite but just wouldn't assist. So now I'm struck with a broken chiminea which I can't take back or use until next year until the retailer get more in. Very dissapoited with the after care considering they have a 12 months manafacture guarantee. If I get a refund now, when they are back in stock next summer they will be double the price.

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