Removals Expert Ltd

I highly recommend them and should I move again will use them. They were a pleasure to deal with and were competitively priced but their service exceeded expectations. Melissa in the office Is a treasure, she was always helpful and quick to respond to my email queries and my many date changes. On the day, the team were punctual, helpful and worked hard to complete my move and deal with everything that arose. They were responsive to my concerns and maintained good communication throughout the day. They were all courteous and constructive so that nothing was a problem and the whole move was less stressful than I had expected and there were no breakages.

Moved from a 3-bed semi on a hill with large flight of steps to a house in a different county 70 miles away - and everything went perfectly. The team arrived on time, worked extremely hard to load our belongings, and then placed everything in the correct room at our new house. Very professional and hard working - would definitely recommend.

Broke computer monitor and broke fragile decorative plate... items were bubble wrapped but not a lot of care and attention into the actual packing and placement... a lot of other item were basically things just thrown into the box without any order or care that items may be quality ie wife’s nice shoes etc... They were incredibly efficient but things shouldn’t be breaking because of poor placement.

We used Removals Expert in Oct and here are some pros and cons Pros: good pre sales service Competive pricing Reassembling of furniture was quick Team arrived on time and the move was complete on time Cons They didn't wear masks or follow any covid rules on the day of the move One of the team members pulled the sofa which caused 2 deep scratches. We asked them to stop and showed them the scratch and they tried covering it up with the carpet which was unprofessional Team leader said that our landlord wouldn't notice it instead of apologising. Asked the team leader what we should do to report this, he said we need to pay the company some money to lodge an insurance claim (which is incorrect as it was done for free) I panicked and called customer service to report this incident and inbetween poor service and an 8 week old baby, I asked the person speaking over the phone if calls were recorded as a proof of reporting. He misheard me and thought I said I was recording the call and said it was illegal. Before I could stop him, he had, had a go at me in the most immature fashion. When I did tell him that he might have misunderstood what I said, he said I was changing my statement after he accused me of doing something illegal. Very immature and this caused immense stress which was unwarranted. Insurance claim was successful, £75 is the maximum they cover for damages, however our landlord had to replace one part of the flooring and took a lot more than £75 for this. I can't imagine how poor their insurance is for professional movers. I've used another company for my international move from Australia and used couple of man and a van service locally in London, who were very professional. I didn't want to use man and a van with my new baby to avoid stress but it defeated the purpose. It's a shame that my experience was so poor with them despite other great reviews. I couldn't recommend this service to anyone looking for a stress free move.

Well trusted company the staff guys are very carefully transfer stuffs from one place to another