La Fiamma

Nice location, but food wasn't that special, overpriced ( 82 pounds for 2 main: fish and risotto, 1 pudding and 3 glasses of wine). Atmosphere wasn't nice, overly serious. No fun what so ever

This restaurant truly deserves 5 stars, it's food is fresh and delicious. Service is impeccable, always friendly and welcoming. The ambiance is beautiful, in the day you can see the deers and the evening you can have a romantic candle lit dinner. The restaurant is super clean, staff also wear masks and disinfect everything. Defiantly one of the best restaurants I have ever been to.

Unfortunately, I know whatever feedback I provide here will be met with contempt from La Fiamma - if you read other reviews providing constructive feedback they haven't graciously accepted and acknowledged the issue but put the blame back on the customer. So with that in mind, here goes... We popped in for lunch after a walk in Bushy Park and having heard good things about the restaurant. A lovely waitress seated us and gave us the QR for the menu, but this when the first problem arose. Because there's a really weak internet connection inside the menu wouldn't load on our phones so we asked for the WIFI password. When we were told there isn't WIFI, we asked if they had a backup paper menu that we could look at. None of those either. We had to go outside to the menu on the wall and lean over the table where a poor couple were trying to have a nice lunch to look at / take photos of the menu. A simple back up paper menu is such an easy fix to this problem. I ordered the Risotto Pollo which was effectively a rice soup. It was really disappointing - so much liquid, really watery when a risotto is supposed to be thick and creamy (and I'm pretty certain the rice was basmati rice not risotto rice!) It was like rice soup! When we questioned it, we were told it's a 'saucy risotto' and that the chef's can cook them according to your liking - but we were never given this option when ordering and given that is not how a risotto should be how on earth would a customer know to request the risotto be cooked a certain way? Nobody came to ask us how the food was - and even when the plates were collected and I had left most of risotto even then nothing was said. Presumably because they know it's going to be bad feedback. We did actually question them on why nobody came to ask how our meals were and the response was 'customers have said they actually prefer it when we don't check'.... that makes sense. Finally, when we were settling the bill, we mentioned these things to the waitress by way of thoughtful customer feedback (how can you know there's some issues if no one says anything? And no one had asked us so we wanted to make them aware!) but were met with such passive aggression and defensiveness from the waitress it was genuinely shocking! To the point that as we walked out one of the other members of staff asked why she was arguing with the customer. It was such incredibly poor service. The setting does not make up for the extortionate cost of the substandard food or the attitude of some of the staff (you can see this if you read some of the responses on here). So disappointing as it could be such a fantastic place to visit.

Lovely meal on a baking hot evening. An 18th birthday pressie for our daughter. The staff could not have been more attentive to squeezing us in on a very busy night and looking after us when eating. Delicious food but so rich we had to ask for a "doggy bag" but this was no problem for them.

Very well prepared for covid 19. Great menu, lovely Italian food. Highly recommend.