Heen's Restaurant Sutton

A bit crowded place. Reasonably priced food with decent quantity. All that we ordered was tasty. Update after a year. There is a reason why it is crowded....the food is fantastic and consistent a year later.

I waited a hour and 20 min for my delivery to then have to go and wait outside for the driver. Brought my food inside started to put it on the plates it was freezing cold called the restaurant to be told they will get the driver to come and pick the food up and give me my money back as I said to the lady on the phone Iv already waited for this food so what am I going to do wait for someone else to bring other food she didn’t seem bothered which is very poor. The prawns were hard like rubber and had a Nasty taste to them everything wasn’t nice at all and Iv ordered from them loads of times but I definitely won’t be going to them again. There customers service is poor

My family and I have been regular customers of Heen’s for a few years now. Sadly, the management have never cared to take the time to remember customer names or have any warmth or friendliness, despite me speaking to the same woman over the phone many times, there’s never any recognition. Such simple things like saying “hello again”, really do go a long way. They can see your number and address on their phone system. Nevertheless, we still used Heen’s at least once a fortnight for the last 4 years, and never had an issue. Until last week, one of meals had a staple in it! I couldn’t believe it. It was a used staple. I telephoned the restaurant to complain, we had never experienced this before and we were shocked, someone could have choked on it. The same lady that I’ve spoken to for years, tried to claim that the staple fell into the bag when they stapled the receipt to the plastic bag. I queried how the staple could fall into the closed tin foil box but they had no answer. They offered me a refund on my next order but I preferred to have it on this order. They kindly refunded me the meal and brought a fresh meal to the house. A week later, we tried to order another take away but found that we have been “blacklisted” by the management. We can’t order food or have food delivered. Completely non sensical. They are prepared to lose a good customer because they made a complaint? Are we not allowed to exercise our right to complain about food/service? Clearly Heen’s think not. We could have course used a different phone number and collected the order but we voted with our feet and will not be using Heen’s again. I would recommend others to do the same and I would also recommend that they employ staff with some warmth, compassion and friendliness

We have been getting takeaways from here (and sometimes eating in) for over 20 years. Always excellent food and look forward to the next we have it.

Very nice Chinese food and quality of the food is really good. A little expensive hence the 4 stars but once in a while its okay to indulge.