Map
Detailed Information
- Place Types Restaurant
- Address 22 Wandsworth Plain, Wandsworth, London SW18 1ET, UK
- Coordinate 51.4582009,-0.1945139
- Website https://www.honestburgers.co.uk/
- Rating 2.8
- Compound Code FR54+75 London, UK
Reviews
Ateat the Backyard Cinema event and even though we were sent incorrect orders a few times, they were so busy and ended up sending the right one, as well as a free cocktail for our trouble! Lovely burgers too!
Apawling service. Order was due to arrive before 8PM, but tracking showed driver was still at the restaurant at 8. I called him twice with no answer and finally got through. He was rude, unhelpful and seemed like he had no idea what he was saying or doing. I then got a call from an uber call centre in texas, who was also completely incoherent. I ended up having to collect my food from the restaurant myself because I had no faith it would arrive within half an hour. Had to drive for 15 minutes, park precariously, only to find a tiny shack, completely swamped with orders and unable to keep track of what food was going where. I STILL had to wait for my food to come out. Drove 30 minutes to get home to find my order was completely ruined and inedible. Burgers were burnt black with no sign of salad. Chips were undercooked and the gravy was served half full in a pathetic tiny sauce cup and was horrible. Absolutely disappointed and upset. Ruined my evening.
The food was great, but we were lucky to get it in time (we waited a long time). The staff are completely disarganised and don't alert you when the food is ready (despite giving you a wireless remote alarm/alert thingy. I saw lots of unhappy customers (who were refused refunds). Something went terribly wrong here as it shouldn't be difficult to cook burgers and sell them. It was their first weekend here and they were busy, so hopefully they'll put more staff on in future.
TERRIBLE EXPERIENCE. Was so looking forward to a burger before the cinema and it was chaos. We ended up having to get a refund and had no dinner! The most annoying thing was they were fulfilling Deliveroo orders and not the people who had paid to be at the event they were catering for. Ruined my evening.
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