Map
Detailed Information
- Place Types Storage
- Address 215 Putney Bridge Rd, Putney, London SW15 2NY, UK
- Coordinate 51.4622818,-0.2079882
- Website https://www.ettinger.co.uk/
- Rating 4.1
- Compound Code FQ6R+WR London, UK
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
There are many great products. Quality and price can be satisfied. I have been using it for many years.
Ettinger has poor customer service. Blames customers for shipping issues. Illegally withholds refunds. AMEX investigation ruled against Ettinger practices.
Full review:
I received an item that I did not wish to keep and sent it back in their original packaging (which was a dust cover, an inner box, and an outer box). I repackaged the item just as it has been shipped to me. Ettinger claims one of the zippers popped open during return shipment (after it has left my possession) and rotated in the box, scuffing the item. I'm not sure how that would have been possible since everything was secured and in several layers of padding. I was never shown or sent pictures. However I was informed a refund was impossible--despite this alleged damage happening in transit. Residing in the USA, this is considered damage en route and is the responsibility of the party that pays for shipping (Ettinger). Ettinger illegally attempted to withhold the refund and threatened to send the damaged item back. I ultimately had to do a decent amount of legal research and dispute this with American Express, who helped me recoup the costs. Ettinger has lost a customer purely due to their accusations and poor customer service.
Arrived with an oily thumbprint on the leather and I now have to organize the repack and return...
My go to shop for all things nice...
I couldn't possibly comment on the quality of their goods as I never received them. The first delivery attempt just never happened. I had to have the second routed to my place of work which failed as they decided it would be a good idea to downgrade the delivery service from before lunch to anytime during the day. Anytime just happened to be around 6PM when everyone had gone home.
I was given a £50 gift voucher as an apology which was valid to 2017. A rather empty gesture as it didn't work.
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