KFC ASHFORD

No twisters. :-(

great place to eat

Didn't quite get what we asked for but it was close, still chicken so can't complain too much. I don't fully trust the freshness of the food as the guy tried to convince me that the food was fried on the premises, when its very clearly stated all over that the chicken is fried in Kentucky!

Very clean and tidy. Helpful friendly staff. Food up to expectations. Could probably do with a few more staff but that is the case with most KFCs.

RUDE MANAGER HUNG UP ON ME WHEN I WAS MAKING MY COMPLAINT!! At the drive through, I ordered a family bucket of 10 pieces £16.99. At the time of ordering I specifically asked if I could have 6 pieces of 'THIGHS" as most of my 5 family do not eat white meat. The person taking the order said yes I could. Before I moved to the payment window, I checked that he had got the order for 6 thighs and he said definitely. I moved to the payment window, and again asked the guy serving if he was sure the bag had 6 thighs, and he said yes. When I got home, imagine my surprise that there was only 1 thigh....so 3 members of my family did not have any chicken to eat. I rang up to speak to the manager, who, instead of being courteous, decided that he would tell me that I am in the wrong and that the mixed bucket was random mix. I said that in that case the guy taking the order should have explained this so that I would have the choice to change my order. The manager continued to say that in a bucket you get mixed. I again explained, very calmly, that I had no way of knowing that, and that I had made a REQUEST for thighs...a REQUEST that was acknowledged and AGREED to by the server. Notwithstanding this, if the box was mixed....WHERE WERE THE DRUMSTICKS??? At least they could have eaten them. Knowing that we do not eat breast meat we ended up with nothing but! The RUDE manager then put the phone down on me and blocked the number so that it goes to engaged. SHOCKING RUDE RUDE RUDE behaviour by a MANAGER...DISCOURTEOUS, ANTAGONISTIC, UNSYMPATHETIC, IGNORANT RUDE MAN!!! I was sold 9 dry pieces of overcooked breast, half of which were hardly coated and so had dried out even more and 5 of which were thrown away....£16.99 for a bucket of RUBBISH....4 just about edible small dry pieces of wing/breast. I could have bought those in an individual box for a fraction of the cost. I will say that this has been the worst experience of a Kentucky takeaway. The response by the manager, and the putting the phone down on a customer, is a disgrace to the name of Kentucky Fried Chicken - definitely brought the brand in to disrepute. I will not be recommending this branch, and in fact will be writing a formal complaint to the Head Office regarding this Manager's lack of courtesy and customer care.