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The Penylan Surgery

74 Pen-Y-Lan Rd, Cardiff CF23 5SY, UK
+44 29 2048 8299
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Detailed Information
Openning hours
  • Monday 8:00 AM – 6:00 PM
  • Tuesday 8:00 AM – 6:00 PM
  • Wednesday 8:00 AM – 6:00 PM
  • Thursday 8:00 AM – 6:00 PM
  • Friday 8:00 AM – 6:00 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Joel Jones (Consultancy) (09/30/2020)
Frustrated doesn't begin to cover it, just for a simple prescription for my asthmatic wife. We are new patients, everything has been handled really well and professionally. To cut a long story short, I was advised to get my wife to write a letter asking for a repeat prescription and the inhalers required - one being a preventer and extremely urgent as the surgery have been advised. I dropped the letter in, with the lady at the door briefly looking at it and saying OK no problem. I called today and they couldn't locate the patient for the letter - nothing was portrayed to us as to what was needed on the letter other than the inhalers required. The receptionist then said my wife would need to speak to someone regarding the prescription as we are new patients - yet we were told last week to write a letter! The frustration is a week further on from signing up, and now being told my wife needs to speak to someone not write a letter. My wife works where a phone call from the doctor is kind of difficult to arrange. Let's hope they are willing to speak to me to get this resolved as its frustrating to be a week on and still no prescription. Do people talk to each other in this practice? Otherwise, we have had a good smooth experience here - let's hope its a one off miscommunication.
Kitty Muzikante (09/14/2020)
Wonderful surgery, effective and very helpful. Saved my life few times! Thank you very much 🙏🏻
Michelle Simons (06/17/2020)
1st consultations with a lady doctor all I can say she was a lovely doctor done the necessary consultation over phone . checked up on on my records asked me how I was feeling .and if I needed further assistants just phone and we will get you seen . thankyou to that lady doctor x
Rob Greening (07/08/2020)
Just what you would expect under the circumstances. But as helpful as possible and as friendly as they can be.
Rachael MJ (12/30/2019)
Excellent surgery, girls on the desk have been absolutely incredible and the doctors have been fab. No complaints at all
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