Map
Detailed Information
- Place Types Doctor
- Address 116 Newport Rd, Cardiff CF24 1YT, UK
- Coordinate 51.4879609,-3.1585801
- Website https://www.roathwellsurgery.co.uk/
- Rating 1.8
- Compound Code FRQR+5H Cardiff, UK
Openning hours
- Monday 8:30 AM – 12:00 PM, 2:00 – 6:00 PM
- Tuesday 8:30 AM – 12:00 PM, 2:00 – 6:00 PM
- Wednesday 8:30 AM – 12:00 PM, 2:00 – 6:00 PM
- Thursday 8:30 AM – 12:00 PM, 2:00 – 6:00 PM
- Friday 8:30 AM – 12:00 PM, 2:00 – 6:00 PM
- Saturday Closed
- Sunday Closed
Reviews
The booking system is horrendous. You need to call at 8am in the morning to book an appointment and most of the time, you can't reach them or there's no appointments left (the line is busy, so you need to recall about 150 times or more, no I'm not kidding). If trying to book an appointment in advance, you get either told to a.) Just call at 8am for an appointment or b.) There's no appointments to book in advance, so if you happen to work or you need someone with you, you're screwed. The only reason they get two stars is because the doctors I've seen was good and the nurse who took my blood could do it in one try, which has never happened to me before. The receptionists are often rude and clueless.
Recepsionist must be change immediately other wise this surgery will continue not to function like it should....rude and clueless
Terrible surgery for trying to get an appointment to see a doctor and the amount of time it takes you just loose patience in trying to obtain one as the phone lines in the morning are a nightmare constantly engaged, the partners or doctors need to sort a new system that works effectively and efficiently as the current system is diabolical.
You cant cant an appointment and the receptionist thinks shes more than a dr. Ive been with my dr for over 20 years and shes fabulous but its time to find another dr.
I was going and calling back and forth to get some travel vaccinations I've been told I am ok and I have everything by receptionist and if I want others I might go private, even though those I want are funded by NHS. All they asked me was to fill the form which turned out to be completely useless and I didn't even see the nurse. My boyfriend went to different surgery and got all of those vaccines in one day. Terrible experience and it's not the first time. I am changing surgery.
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