Map
Detailed Information
- Place Types Doctor
- Address Cardiff Royal Infirmary, Newport Rd, Cardiff CF24 0SZ, UK
- Coordinate 51.4850012,-3.1634731
- Website http://www.fourelmsmedicalcentres.co.uk/
- Rating 1.8
- Compound Code FRPP+2J Cardiff, UK
Openning hours
- Monday 8:30 AM – 6:30 PM
- Tuesday 8:30 AM – 6:30 PM
- Wednesday 8:30 AM – 6:30 PM
- Thursday 8:30 AM – 6:30 PM
- Friday 8:30 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
If you can not book appointment how you can receive treatment. They recently introduced phone only appointment for 1 hour (9:-10)?. It was before queuing up only in the morning. BUT they hardly receive any call.It may be 1 staff for 50 patients call. While every where there is queue up phone system. But if you are lucky to go through then you will find doctors are friendly and helpful. I don't know why the management keep on going like that. Why there is no support from local administration.
Would rate it 0 if I could my brother who suffered from a stroke was turned away by the doctors saying nothing wrong with him despite having all the conditions of a strong. Told us he was too young to have one. Luckily took him to the hospital where they did test and was able to diagnose him and treat him. Useless staff and the receptionist are incredibly rude. WORST CUSTOMER SERVICE EVER!
I don't really understand the terrible reviews. While sometimes things aren't perfect, everyone i've spoken to does their best to help and I really like the telephone consultations prior to visiting face-to-face. I've always felt like the doctors listen to me 100% and the receptionists are always kind. I've never had a problem calling in the morning and getting through.
I would like to give 0. Unprofessional, unorganised, unkowlegable services. Don't want to see you when needed, not willing to help on the phone neither
The doctors and the individual staff are all perfectly fine, but they just have too many patients and they don't have a system that can manage it. Their long term online appointment system has too few appointments available and their on-the-day telephone system is so busy that you almost feel bad for taking a slot. Then you wait too long, or if you've a telephone appointment they tend not to call you back at all and you've got to waste their time again to try and get another call.
It's just a real waste of resource, and I plan to change practice soon.
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