Domino's Pizza - Amersham

Very poor experience and just a complete lack of customer care. Ordered a pizza via the app... BECAUSE THEY NEVER ANSWER THEIR PHONES and they got it wrong. Great.

ordered in the app and collected in store and it tasted fantastic as always!

made online order. waited just over 55 minutes and then called branch for update as tracker was showing that the delivery had not left the branch. I was advised that they were busy and my food would be with me shortly. 10 minutes later the food arrives and both pizzas are cold to touch..so cold they were starting to go rigid!. I called the branch and the same woman whom I spoke with earlier offered an apology.. what I fail to understand is the shops attitude towards this !..when first called I was dismissed off hand and was basically advised the be patient and was told I ordered my food at lunchtime which was a busy period !..really ?..remind me never to order food at lunchtime again ! I did not call them to say I was bored of watching the minutes pass....I called because I was concerned that I would get cold pizzas...and that's exactly what I got !..it is not always about just the time and surely a basic requirement is that the should be to provided hot and fresh?. its no good the branch offering a refund as in this case , as It is not solely about the money!. yes I took the refund ( still not refunded by the way) but I would have rather not been forced to call them twice and not have to complain about food which was not fresh or edible!..I was obviously willing to pay for a hot pizza or otherwise I would have made a sandwich! poor service, and a poor attitude from the staff on the phone. Remember, don't you dare think about ordering food at lunchtime unless you are prepared to have cold hard pizza!....if they cannot provide a decent lunchtime service I dread to think what a weekend evening is like ! hire more staff, buy more bikes....hire a donkey!..do anything to make it work! not about time or money...just provide a fit for purpose service or don't offer one !..Pizza Hut is on the same high street and does not offer a delivery service to my road....maybe this is the reason why?.

Good service and pizza

Great pizza and fast delivery.